Cookwise.aiRemote
Customer Success Manager
United States
Full Time
4 hours ago
$70,000 - $100,000 USD
No H1B
Key skills
Customer success experienceCRM tools experienceEmpathyAISalesforceCRMCustomer SuccessAccount Management
About this role
Cookwise.ai is your personal cooking companion app that makes meal planning, grocery shopping, and cooking effortless. The Customer Success Manager ensures Cookwise users are supported, satisfied, and retained while building strong relationships and reducing churn.
Responsibilities:
- Onboard new users and guide them through app features
- Provide proactive support and resolve user issues
- Collect feedback to inform product improvements
- Develop resources (FAQs, tutorials, webinars) to empower users
- Track customer satisfaction and retention metrics
Requirements:
- 3–5 years in customer success or account management
- Strong interpersonal and problem-solving skills
- Experience with CRM tools (Zendesk, HubSpot, Salesforce)
- Empathy and passion for helping users succeed