Technical Product Manager SR - Customer Portal/Mobile App

Mercury Insurance is a recognized leader in the insurance industry, and they are seeking a Technical Product Manager to lead their customer portal experience for policyholders on web and mobile platforms. This role involves managing the product roadmap, developing innovative solutions, and ensuring alignment with organizational objectives while fostering collaboration across teams.

Responsibilities:

• Create buy-in for the product vision and strategy with leadership and internal partners
• Shape and own the product tech roadmap with input from senior leadership and stakeholders
• Efficiently manage the product backlog by prioritizing and making trade-offs between customer experience, performance, and operational load or competing features
• Drive decision making and product launches in partnership with engineering, UX, operations, business development, third party vendors and other cross-functional teams
• Regularly update stakeholders and customers on the roadmap and product status
• Utilize data, usability studies, research, and market analysis to inform product strategies
• Establish and track key metrics for product success
• Develop clear business requirements and user stories for product specifications and architecture
• Work efficiently with engineering team to deliver key product features and manage delivery risks

Requirements:

• Bachelor's degree in business, computer science, engineering, or equivalent practical experience in product management
• 5+ years product management and/or product design
• 5+ years managing complex initiatives from initiation to completion using product management processes and best practices
• Experience in defining and implementing product metrics to track performance and success
• Experience handling all stages of product delivery
• Experience contributing to tech discussions and product strategy
• Experience managing technical products or online services
• Experience representing various customers and stakeholders during planning
• Ability to build ground-up solutions where none exist including all steps of ideation, problem discovery, customer usage, design, implementation, and monitoring
• Strong critical thinking skills, with the ability to analyze complex situations, assess information, and make sound decisions based on data and evidence
• Ability to work as a partner and peer to your counterparts in engineering, program management and quality assurance
• Ability to navigate through ambiguity and drive strategic direction
• Strong skills in managing relationships with stakeholders, ensuring alignment between business goals and product development
• Comfort operating at different vertical levels at the organization including individual contributors to senior executives
• Able to develop and present complex problems in a straightforward way
• Exceptional verbal, oral, and written communication skills
• 5+ years Mobile/Web experience with UX flow definition
• Property and Casualty Insurance experience preferred