REMOTE Customer Service - VA Intake Specialist

Advocacy Solutions is dedicated to helping military veterans, and they are seeking a VA Intake Specialist to serve as a direct point of contact for potential new clients. The role involves providing excellent customer service, verifying document discrepancies, and ensuring client confidentiality while handling inbound and outbound calls.

Responsibilities:

• Receive all inbound and outbound calls for potential disability clients
• Perform general office clerk duties
• Ask a series of questions verbatim for the purpose of compiling data about the client to confirm eligibility
• Record information as needed
• Respect client confidentiality
• Performs other related duties as assigned

Requirements:

• Must have 2 years of experience using an auto-dialer system and reading a script verbatim
• Experience using computers and performing data-entry functions
• Minimum typing speed of 35 WPM
• Ability to type and talk while using a hands free headset
• Solid reading, writing, and verbal communication skills
• Professional communication skills over the phone and with co-workers and supervisors
• Must be able to multitask and be proficient in the use of today's technology
• Must have a desk, chair and basic essentials to work from home
• Must have a quiet work area without noise or distractions
• Must have your own/personal high speed internet; you cannot use Wi-Fi
• Reliable and dependable attendance
• This job requires a minimum of a high school diploma or G.E.D and two years of previous call center experience
• Must be logged onto your work computer and able to answer calls during your normal work hours
• Remote workers must be based in the United States and must reside in one of the following states: FL, GA, IL, IN, MI, NC, NJ, NV, NY, PA, SC, TX or WV
• Must be able to work EST hours provided above
• Legal experience is a plus
• Previous telecommuting/remote work experience is a plus
• Associate degree is preferred