Customer Success Manager

Flip is a company known for its innovative Voice AI technology, serving various eCommerce brands and healthcare providers. They are seeking Customer Success Managers to lead product implementations and build long-lasting relationships with customers, ensuring their success and satisfaction with the product.

Responsibilities:

• Lead product implementation (often before the sale is closed), including setting up integrations, product configurations, and training the customer how to use it
• Help sales win by getting new customers to success on their most important metrics FAST
• Build deep lasting relationships, meet regularly with customers and communicate constantly over slack, text, in person, etc (and yes email too)
• Help shape the product by deeply understand the customer and their business, as well as our product, to spot gaps and opportunities
• Collaborate with marketing to bring new customers into our community and help them share their story
• Either already are or become obsessed with eCommerce customer experience/support
• Go above and beyond consistently