Technical Consultant (Engineer)

Isos Technology is looking for an energetic and personable professional to join their team as a Technical Consultant (Engineer). This role involves working directly with clients to effectively deploy Isos Technology products and services, requiring strong relationship-building skills and technical expertise in Atlassian tools.

Responsibilities:

• Serve as a subject matter expert on Atlassian tools, advising clients on products, related technologies, and Isos best practices, guidelines, and recommendations
• Provide advanced support for end-user activities, including Jira workflow scripting/automation, Confluence content authoring, and Bamboo build plan creation
• Understand client business requirements, integrations, and system architecture to recommend continuous improvements
• Design and build sustainable, enterprise-grade solutions that can be successfully transitioned to client teams
• Design and deploy highly available Atlassian environments (primarily Linux, occasionally Windows), including Jira, Confluence, Bitbucket, Bamboo, Crowd, and related tools
• Author and maintain best practices for both on-premises and cloud-based Atlassian environments
• Configure, maintain, and tune relational databases (PostgreSQL, MySQL, SQL Server, Oracle)
• Integrate Atlassian tools with authentication and directory services (Active Directory/LDAP, Crowd, OAuth, SAML)
• Work within complex networking environments and apply core enterprise networking concepts
• Utilize version control systems (Git, Subversion, Mercurial)
• Write and maintain system administration scripts (Bash, Python)
• Implement and enhance automation tooling to improve delivery efficiency
• Use automated security testing platforms to audit and secure applications
• Ensure deployments follow best practices for security, performance, and reliability
• Develop, document, and implement standardized processes and technical instructions
• Continuously refine delivery processes for efficiency and scalability
• Provide coaching, guidance, and mentorship to strengthen team capabilities
• Communicate effectively with clients across industries and technical skill levels
• Facilitate stakeholder discussions to identify needs, challenges, and opportunities
• Collaborate with clients to create strategic roadmaps demonstrating ongoing value
• Build strong client relationships and act as a trusted advisor
• Identify opportunities to expand services and increase client value
• Support clients in adopting best practices and evolving their Atlassian ecosystem over time

Requirements:

• 5+ years experience and/or expert knowledge of working in a technical operational environment
• Experience configuring and scripting for various operating systems with a strong focus on Linux and Windows
• Proven ability to troubleshoot complex systems that include multiple components
• Experience with configuring, and integrating with authentication / directory services like Active Directory (LDAP), Crowd, OAuth, and SAML
• Experience supporting and working with relational databases, with a strong focus on MySQL and PostgreSQL
• Experience with third-party and custom application installation, configuration, and/or support
• Experience scripting using REST APIs
• Ability to conduct yourself professionally and in accordance with Isos' values
• Ability to effectively manage time and expectations with internal resources and clients
• Ability to manage multiple clients and issues simultaneously
• Ability to communicate effectively (both orally and in writing) for technical and business operations audiences
• Ability to function on a highly collaborative team of fellow engineers as well as front end application admins
• Deploy Atlassian applications via configuration management tools such as Ansible, Puppet, or Chef, and infrastructure as code tools such as Terraform and CloudFormation
• Experience configuring and working within various deployment environments, including bare-metal, virtual machines, and public clouds (e.g AWS)
• Experience with Atlassian Forge