Director, Solutions & Forward Deployed Engineering

Zus Health is a shared health data platform focused on accelerating healthcare data interoperability. They are seeking a Director of Solutions & Forward Deployed Engineering to lead the technical delivery of the Zus platform and ensure successful integration for healthcare organizations and digital health builders.

Responsibilities:

• Lead implementation and technical delivery
• Own the technical delivery lifecycle following contract signature through production deployment and early adoption
• Lead and grow a team of Solutions Engineers and Forward Deployed Engineers
• Develop career paths, performance expectations, and development plans for the team to ensure excellent execution of goals
• Ensure consistent, high-quality execution across multiple concurrent enterprise implementations
• Establish best practices for onboarding, implementation, integration, and go-live readiness
• Set customers up for success across multiple different high priority use cases
• Ensure customers achieve rapid time-to-value from the Zus platform
• Act as player-coach for complex implementations
• Personally engage on strategic or technically complex customer deployments
• Guide integrations involving FHIR, HL7, CCD, APIs, SFTP pipelines, and EHR platforms
• Troubleshoot complex interoperability and data pipeline issues
• Work directly with engineering teams to deploy and operationalize Zus products
• Serve as a trusted technical advisor to customer technical and operational stakeholders
• Drive forward deployed engineering
• Support customers in building production-grade applications and workflows on top of Zus APIs
• Help customers operationalize clinical and operational data across care delivery workflows
• Lead the development of reference architectures and deployment patterns
• Identify integration opportunities that accelerate product adoption and expansion
• Delivery training and technical enablement
• Oversee technical onboarding and training programs for new customers
• Enable customer engineering and product teams to effectively build on the Zus platform
• Develop documentation, workshops, and enablement resources for technical users
• Drive AI-enabled implementation and automation
• Lead the adoption of AI tools and automation frameworks across the delivery organization
• Identify opportunities to automate manual implementation work using LLMs, scripting, and developer tooling
• Develop reusable automation patterns for all parts of the Zus ecosystem
• Help customers leverage Zus data to power AI-enabled workflows and analytics applications
• Partner with Product and Engineering
• Translate customer implementation patterns into platform improvement
• Participate in technical discussions to find reusable integration patterns that can be embedded directly into the Zus platform
• Communicate customer needs to the Product & Engineering teams

Requirements:

• 10+ years of experience in technical implementation, solutions engineering, systems integration, or professional services leadership, preferably in healthtech, SaaS, or enterprise software
• Proven experience leading customer-facing teams and scaling implementation or professional services functions
• Deep expertise in healthcare data interoperability, including FHIR, HL7, CCD, and EHR integrations
• Strong understanding of APIs, data ingestion pipelines (ETL, JSON, CSV), and modern data platforms (e.g., Snowflake)
• Experience designing scalable implementation frameworks and reusable integration patterns
• Familiarity with secure environments and compliance frameworks (HIPAA, SOC 2)
• Executive presence and the ability to build trust with both technical and non-technical stakeholders
• Strong strategic thinking paired with a willingness to dive into complex technical or delivery challenges when needed
• A self-starter mindset and comfort operating in a fast-paced, evolving startup environment
• Passion for improving healthcare through better access to and use of data
• Willingness to travel up to ~25% for customer engagements, industry events, and company meetings
• Bachelor's degree in Business, Engineering, or a related field (advanced degree a plus)