Healthcare Sales & Customer Service ( 100% REMOTE)

Minder Memory is a growing national Telehealth company focused on neuropsychology, dedicated to providing faster diagnosis and treatment for cognitive disorders. They are seeking a full-time Sales & Customer Service Rep to handle outbound sales calls, inbound calls, and general customer service duties, primarily aimed at assisting patients with evaluations and insurance inquiries.

Responsibilities:

• Making outbound calls to potential patients to help determine appropriate evaluations and discuss insurance matters
• Addressing patient inquiries and concerns through various communication channels to enhance satisfaction
• Managing patient appointment scheduling and coordinating with clinical staff for optimal availability
• Collaborating with clinical, administrative, and technical teams to improve service delivery

Requirements:

• 3 years of outbound sales experience
• 2+ years in outbound sales (cold-calling)
• 2+ years healthcare customer service experience
• Strong computer/technology and organization skills
• Strong People and Communication skills
• Highly self-motivated and enjoys spending all day talking to prospects on the phone
• Ability to be available to answer the phone and in front of your computer, free of distraction and noise, from 9:00am-6:00pm PST (12pm-9pm EST), Monday-Friday
• English Fluently
• Additional customer service experience preferred, ideally in a healthcare setting