Staff Product Designer

RapidSOS is a leading public safety AI company dedicated to transforming emergency response through technology. As a Staff Product Designer, you will be responsible for designing workflows and product experiences that turn complex data into actionable insights, while establishing design standards and systems that support the company's mission.

Responsibilities:

• Design, prototype, and test large, AI-first cross-portfolio initiatives, shaping end-to-end platform experiences that span products, teams, and user workflows across RapidSOS
• Define and evolve AI-forward design strategy, including how AI-driven capabilities are integrated into the platform, governed responsibly, and designed to support human decision-making in high-stakes environments
• Establish and operationalize design systems, standards, and reusable patterns across the RapidSOS ecosystem, while defining AI design principles, review practices, and collaboration models that guide decision-making, maintain design quality, and enable scalable, consistent, and effective design across teams
• Help define and improve design ways of working, including collaboration models, prototyping, AI tools, design reviews, quality bars, and decision-making frameworks that enable the team to scale effectively
• Partner closely with Product, Engineering, Data, and Design leadership to influence roadmaps, prioritization, and investment decisions through systems thinking and user-centered insight
• Lead end-to-end design for complex data- and map-based experiences from early discovery through launch and iteration, ensuring geospatial, real-time, and AI-driven information is clear, trustworthy, and actionable under pressure
• Design intuitive workflows and high-quality interfaces that balance usability, scalability, and technical feasibility to deliver exceptional user experiences
• Conduct and leverage user research, product analytics, and customer feedback to guide data-driven design decisions
• Act as a design leader and multiplier by mentoring designers, modeling strong craft and judgment, and raising the overall bar for design quality, rigor, and impact

Requirements:

• 10+ years of product design experience working on complex products, platforms, or systems, ideally within the enterprise B2B space, with demonstrated impact beyond a single team or feature area
• Proven ability to operate independently at a strategy and systems level, leading large, ambiguous problem spaces and translating them into scalable design solutions
• Experience designing AI- or ML-enabled products, including human-in-the-loop workflows, decision support, or automation, and complex data-rich interfaces where clarity, reliability, and speed are essential
• Proficiency with research tools, design software (e.g., Figma, Adobe Creative Suite), usability and user testing platforms
• Experience designing reusable, composable components and patterns within or alongside a design system
• Demonstrated experience leading user research–qualitative and quantitative–and partnering closely with Product and Engineering to shape platform-level strategy and roadmaps with these insights
• Deep systems thinking skills, with experience defining patterns, frameworks, or standards that scale across products and teams
• Demonstrated ability to shape design practices, quality standards, and cross-functional ways of working, with curiosity about emerging technologies and AI
• Excellent communication and storytelling skills, able to clearly articulate complex design decisions and tradeoffs to a wide range of stakeholders
• Experience mentoring designers and raising the overall quality and impact of the design organization
• Ability and willingness to travel up to 10% for internal team gatherings and customer research
• Experience designing products in high-stakes or regulated domains such as public safety, healthcare, transportation, or critical infrastructure
• Experience designing interfaces that support call takers or voice-centric operational roles
• Degree in HCI, Human Factors, User Experience, or equivalent
• Experience with GIS, cartography, mapping, or designing geospatial visualizations