Public Cloud Windows Engineer

NTT DATA North America is a leader in IT and business services, and they are seeking a Public Cloud Windows Engineer to provide advanced technical support and optimization for managed customer cloud environments. This role involves working with AWS, Azure, GCP, and OCI, requiring deep expertise in Windows Server OS and a proactive approach to automation and incident management.

Responsibilities:

• Provide support for Windows-based systems across on-premises and cloud environments (AWS, Azure, GCP, OCI)
• Support Customer Self-Provision cloud instances across AWS, Azure, GCP, and OCI with security guardrail and backend deployment
• Assist troubleshoot, and resolve incidents, performance issues, and service outages in production and staging Windows environments
• Design and implement system monitoring, alerting, and logging tools to ensure high availability and reliability
• Lead root cause analysis and document post-incident reviews for major Windows-related issues
• Track and lead patch management, OS upgrades, and regular system maintenance
• Develop and maintain backup, disaster recovery, and failover strategies for Windows infrastructure
• Participate in on-call rotation and provide after-hours support as needed
• Design and develop automation scripts using PowerShell, Python, or Ansible to streamline system administration tasks
• Manage infrastructure using tools like Ansible, DSC, or Azure Automation
• Maintain Infrastructure as Code (IaC) templates using tools such as Terraform, CloudFormation, ARM, or OCI Resource Manager is a plus
• Recommend and implement system optimization strategies for performance, and resource utilization
• Propose and enforce Windows system security best practices, including access control, encryption, and secure configurations
• Manage user access, Group Policy Objects (GPOs), and Active Directory (AD) policies in line with IAM standards
• Identify, and remediate security vulnerabilities reported by scanning tools or external advisories
• Support compliance initiatives by maintaining secure and auditable Windows environments
• Work closely with application, security, and network teams for solution delivery and support
• Mentor junior engineers and provide technical guidance as needed
• Create and update technical documentation, runbooks, and SOPs
• Participate in client calls to provide technical input when required

Requirements:

• Bachelor's degree (or equivalent experience) in Computer Science, IT, Engineering, or a related field
• At least two of the following certifications (or equivalent experience): Microsoft Certified: Windows Server Hybrid Administrator Associate, Microsoft Certified: Azure Administrator Associate, AWS Certified Solutions Architect / SysOps Administrator, Microsoft Certified: Azure Administrator Associate or Solutions Architect Expert, Google Professional Cloud Architect / Engineer, Oracle Cloud Infrastructure Architect Associate/Professional
• 10 plus years of experience
• 10 years of hands-on experience in cloud Windows engineering, operations in a 24*7 production support model
• 5 years multi-cloud experience (must have hands-on in at least 4 of AWS/Azure/GCP/OCI; familiarity in all is preferred)
• In-depth expertise in provisioning, configuring, securing, supporting, and optimizing Windows Server systems (2012/2016/2019/2022) in enterprise environments
• Expertise with optimizing cloud-native and hybrid workloads in AWS, Azure, GCP, and/or OCI
• Strong experience in managing compute, storage, networking, and system services on Windows platforms
• Proficient in system designs, architecture, deployment, performance tuning, and troubleshooting of Windows servers
• Skilled in scripting languages such as PowerShell and Python for automation and system management
• Proficient in using ServiceNow ITSM for incident, change, and problem management
• Strong expert level understanding of Windows-based backup strategies, disaster recovery planning, and high-availability configurations (e.g., Failover Clustering, Client, Hyper-V Replica)
• Strong Experience with vulnerability assessment and patch management using tools like WSUS, SCCM, or Qualys
• Proficient in log analysis and system monitoring using tools such as Event Viewer, SCOM, Nagios, or Grafana
• Strong knowledge of user access control, Active Directory, Group Policy, and secure file transfer protocols
• Ability to troubleshoot Windows services such as IIS, SQL Server, DNS, DHCP, and SMB
• ITIL Foundation or other support framework knowledge
• Direct experience in managed services/NOC/SOC/MSP environments is a plus
• Maintain Infrastructure as Code (IaC) templates using tools such as Terraform, CloudFormation, ARM, or OCI Resource Manager is a plus
• Familiar with security tools and practices including Windows Defender, BitLocker, and auditing policies
• Familiarity in AppGate SDP, TotalCloud, CrowdStrike, Palo Alto NGFW, etc