Staff AI Engineer

Conveyor is the creator of the #1 Customer Trust AI automation platform, aiming to eliminate the challenges of B2B customer trust with automation. The Staff AI Engineer will play a critical role in shaping AI core capabilities, optimizing AI development processes, and collaborating with product teams to enhance product features.

Responsibilities:

• You will analyze our AI quality and performance, propose and experiment with new technologies and ideas, then implement and improve Conveyor products
• You will define and implement metrics and processes to evaluate and improve AI quality
• You'll autonomously manage and own individual project priorities, deadlines, and deliverables
• You’ll scope and implement project-level solutions with minimal guidance
• You’ll collaborate and pair frequently with teammates and peers
• You'll inform the product roadmap and implementation decisions based on feasibility
• You'll ensure that our product is maintainable, meaning that other engineers are able to contribute new functionality easily, and without frequent technical debt
• You'll partner with Product and Design to effectively plan new features, avoiding bottlenecks and maximizing velocity when it comes time to implement

Requirements:

• 8+ years of experience in technical leadership roles, with a focus on AI/ML technologies in recent years
• Strong software engineering foundations, building and shipping products
• Your designs should be performant, maintainable (for years, not months), and evolvable
• Recent experience in the AI/ML space, and specifically LLMs
• Familiarity with key concepts, frameworks, tools and technologies
• Experience evaluating different approaches and technologies, prompt engineering, evals and observability, RAG flows, search technologies, agent frameworks, etc
• Able to perform both research/analysis and production software development work
• Curiosity and Continuous Learning: You are up to speed on developments in the fast-paced AI/ML world, and constantly thinking about how to apply new technologies and offerings to our real-world problems
• Bias for action: Startup mentality, get things done, fast iterations, strong problem-solving and decision-making capabilities
• Product Sense: You seek to understand the features you're working on, and actively propose positive changes
• Collaborate with product and design to inform roadmap decisions
• Team Player: You have excellent communication skills (verbal and written), enjoy collaborating with others and mentoring team members
• Deliver Legendary Customer Experience: You have experience building and scaling products that delight real users
• Ownership: Strong sense of ownership and accountability, honor commitments and be transparent about challenges
• Strong preference for experience in startup environments
• Previous experience in a small startup (or as a founder) is highly preferred
• Preferred location: San Francisco Bay Area