Process Engineer

LifeStance Health is a leading mental health practice group dedicated to helping individuals, families, and communities with their mental health needs. The Process Engineer will support the Shared Services team by coordinating activities, managing operations, and ensuring efficiency in processes across various functions.

Responsibilities:

• Provide Value Stream Mapping across cross functional teams for companywide processes
• Design processes with a keen eye for efficiency, standardization, and identifying key enablers that need to precede new systems and tools implementation
• Evaluate current operational performance and provide strategic plan for improvements using available information including data, feedback, and other information
• Design and/or redesign end-to-end business processes
• Utilize modeling and simulation development knowledge to project impacts of upstream changes on business operations such as operational KPIs and Shared Services staffing needs
• Identify and evaluate key discussion items and enable executive decision making
• Shift between high level strategic intent and diving into the details as needed
• Build relationships and support communication with necessary internal and external stakeholders
• Monitor, control, and manage business operations to meet the team’s expectations and company goals
• Liaise between departments to ensure smooth operations delivery
• Coordinate and manage project tasks to ensure project delivery within allotted budget and timelines
• Create and maintain internal systems that allow the team to work and share knowledge efficiently
• Assist internal teams to achieve performance targets
• Identify problems in process and resolve them in a quick and timely manner
• Follow standard operating procedures for efficient business operations
• Maintain clear and accurate operations documents/procedures for reference purposes

Requirements:

• Bachelor's Degree required
• Six Sigma certification required
• 5+ years of relevant experience in process engineering, project management, program management, VSM, Agile, Lean and Six Sigma
• Advanced experience and knowledge of Microsoft Office products including Excel, PowerPoint, Visio, etc
• Experience working with MS Project, SmartSheet, Monday.com, Jira or related project management tools
• Excellent presentations skills, particularly with executive level presentations
• Experience partnering with IT to enable new systems integrations
• Excellent proactive problem-solver who can leverage resources and execute tasks through completion
• Effective with project management, multi-tasking, understanding needs, and balancing priorities
• Excellent communicator with strong positive interpersonal, oral, and written communication
• Great at building relationships with both internal and external teams
• Qualified candidates must be legally authorized to be employed in the United States
• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture
• Master's preferred