Customer Service Representative

DeepRoots Bible is a Christian organization seeking a Customer Service Representative to support their mission. The role involves maintaining management tools, onboarding schools with curriculum training, and cultivating relationships with educational institutions.

Responsibilities:

• Maintain charts and other management tools to track leads, communication, responses, and the status of prospective and existing schools
• Present demonstrations of the curriculum to school administrators and teachers
• Onboard schools with curriculum training and follow up to provide support
• Monitor schools’ progress throughout the year to ensure their success
• Cultivate and deepen school relationships
• Work with the subscriptions team to assess current projections
• Work with the accounting team to produce estimates and invoices as necessary
• Work with the marketing team to give input on marketing pieces that will help generate leads
• Perform other duties as assigned

Requirements:

• Devoted to Jesus Christ as a Born-Again Christian, who fully supports the DeepRoots Statement of Faith and performs in such a way as to fulfill the ministry mission statement
• Participates in a local Christian church as a member in good standing
• Displays spiritual maturity, academic ability, and personal leadership qualities that reflect Christ and His character
• Possesses a deep and thorough knowledge of the Bible and a commitment to relying upon the Holy Spirit for wisdom and power
• Committed to the Great Commission (Matthew 28:18–20) according to Christ's command and refuses to cooperate with false gospels
• Outstanding relational, verbal and organizational skills
• Possess analytical and problem-solving abilities
• Able to train others and troubleshoot customer issues
• Innovative mindset to contribute new ideas and methods to achieve more efficiency
• Basic computer literacy and ability to learn new software
• Represent DeepRoots Bible in a Christ-like and professional manner
• Passion for partnering with schools in reaching children with the Gospel
• High School diploma required
• Familiar with Google Workspace
• The ability to remain in a seated or stationary position for a significant portion of the workday
• The ability to see details at close range and to hear and speak clearly to communicate with colleagues and clients
• Must be able to multitask
• Employees who are required to drive for company business must have a valid driver's license, proof of insurance, and an acceptable driving record
• A degree from a four-year college or university is preferred
• Knowledge of the Christian school market and biblical worldview and apologetics would be helpful
• Knowledge of Salesforce is a plus
• Demonstrated experience with people