Sr. Director of People Business Partnering- Product & Engineering

Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. They are seeking a strategic Sr. Director of People Business Partnering to support their global Product & Engineering organization, acting as a trusted advisor to senior leaders and driving organizational design and team effectiveness.

Responsibilities:

• Act as a trusted advisor to senior leaders in Product and Engineering on all things people-related: organizational design, change management, leadership development, and workforce planning
• Lead a lean team of global People Business Partners to support the growing needs of our global P&E population
• Partner closely with leaders across the US, India and Portugal to ensure a globally aligned, locally relevant people strategy
• Drive key talent initiatives such as performance management, succession planning, engagement surveys, and employee experience
• Analyze people data and trends to proactively identify opportunities and recommend solutions to improve organizational health, design and effectiveness
• Collaborate with People COEs to roll out programs in L&D, DEI, compensation, and recruiting that support our business goals
• Help scale and evolve our PBP function as we continue to grow rapidly across markets and time zones