Customer Success Manager

Assort Health is dedicated to making exceptional healthcare accessible anytime, anywhere, for anyone. They are seeking a Customer Success Manager to enhance customer relationships, drive adoption of their AI-driven patient experience platform, and build scalable systems to ensure customer satisfaction and retention.

Responsibilities:

• Own customer relationships — serve as the primary point of contact for clinic operators and partners, ensuring they get exceptional value from Assort
• Drive adoption and outcomes — help customers implement best practices, track key metrics, and translate insights into measurable improvements
• Turn feedback into action — collaborate with Product, Engineering, and Operations to advocate for customer needs and influence our roadmap
• Build scalable systems — design and refine playbooks, processes, and tools to deliver efficient, consistent, and high-quality support as we grow
• Be a trusted partner — develop long-term relationships that drive retention, expansion, and customer advocacy