Support Engineer (Mobile Experience)

Scandit is a technology company that empowers businesses by automating workflows and providing actionable insights. As a Support Engineer (Mobile Experience), you will provide outstanding technical support to customers, addressing their inquiries and resolving issues related to mobile SDKs and APIs.

Responsibilities:

• Respond to Developer Inquiries: Be the first point of contact for technical support questions, especially related to our mobile SDKs and APIs. You’ll communicate with our customers through email, ticketing system, discussion boards, and video calls to solve their problems
• Triage & Troubleshoot: Investigate issues, guide through debugging steps, and collaborate closely with our engineering team to identify and fix bugs. Build and improve sample applications to ensure smooth integration for our customers
• Maintain Support Resources: Help improve and update FAQs, internal tools, and technical documentation to streamline future support
• Assist During High-Priority Incidents: Step in confidently during urgent support needs, coordinating with internal teams and communicating clearly with customers

Requirements:

• Proficient in mobile development (e.g., Android, iOS, or frameworks such as React Native or Flutter)
• Strong communication skills: clear, professional, and empathetic
• A customer-first mindset, with a desire to help others succeed and an ability to stay calm under pressure
• Strong analytical and problem-solving skills
• Ability to work independently with a high degree of autonomy
• Willingness to participate in an on-call rotation for occasional urgent support needs
• Bachelor's or Master's degree in Engineering, Computer Science, or equivalent work experience
• Experience in a support role and working with support tools like Zendesk, Intercom, or Jira