Customer Success Manager (Spanish Speaking)

Agora is a leading SaaS and FinTech platform transforming how real estate investment firms manage their capital, investors, and operations. They are seeking a Customer Success Manager who will build and nurture strong relationships with clients, manage onboarding, and represent the voice of the customer to influence product development.

Responsibilities:

• Build and nurture strong relationships with our clients to understand their needs and ensure their success
• Empower customers to connect their goals and challenges
• Take ownership of new accounts and manage their onboarding teaching them how to use the platform and technology
• Build, own, and execute client success and engagement plans
• Spearhead internal cross-functional improvement projects
• Represent voice of the customer and influence product development roadmap
• Be the main point of contact for your clients
• Get on calls with clients according to their subscription and needs (weekly, monthly, bi-monthly)
• Maintain a high level of product proficiency to guide clients on the best uses of our product
• Fully understand the features and limitations of Agora’s array of products and provide innovative and creative solutions even when clients haven’t asked for them

Requirements:

• Native proficiency in Spanish required
• Proficient in English - Superb written and verbal communication skills
• At least one year of experience in B2B SaaS as a Customer Success Manager
• Experience working with international clients
• Strong customer-facing and presentation skills with the ability to establish credibility with executives
• Willingness to work US hours a few times a week
• Proficient at building online onboarding & ongoing process
• Ability to take initiative and adapt
• Positive attitude, empathy, and high energy