Sr. Service Engineer

Rolls-Royce is a globally recognized company known for its innovative solutions. The Sr. Service Engineer role is responsible for managing quality service topics and ensuring customer satisfaction through effective communication and problem-solving regarding quality metrics and product performance.

Responsibilities:

• Primary point of contact for assigned customers on Quality topics
• Guide the company towards exceeding respective customer quality metrics. This includes tracking and reporting customer Quality KPIs; identifying improvement areas; and working with stakeholders to identify and implement corrective measures
• Investigate product failures (found at enclosure vendors, customer complaints and issues logged in various platforms along the site installation process.) to determine validity of claims and determine the source/causer of non-conformances
• Use 8D/A3 methodology to collaborate with responsible departments in determining root causes and implementing long-term corrective actions
• Update the status of quality topics on respective customer platforms as well as on local tracking tools
• Represent Rolls-Royce Solutions at customer quality meetings, prepare and present periodic quality reports as needed
• Carry out product inspections from time to time, including First of Kind inspections and product audits
• Continually improve and document processes for your assigned customers
• Keep management updated of progress, developments, and pending problems
• Promote a compliance culture in area of responsibility and live the letter and the spirit of the Rolls Royce Code of Conduct
• Perform special projects as required

Requirements:

• Applicants must be authorized to work for any employer in the U.S without sponsorship. We are unable to sponsor or take over sponsorship of an employment Visa at this time
• Bachelors' degree in Engineering, Mechanical, Electrical or Manufacturing engineering plus 5 years of mechanical, electrical, manufacturing or quality engineering experience with large industrial equipment or 9 years of mechanical, electrical, manufacturing, or quality engineering experience with large industrial equipment
• Strong knowledge and proven application of 8D methodology
• Strong knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the production of large industrial equipment
• Strong knowledge of quality control, raw materials, manufacturing processes, costs, and other techniques for maximizing the effective manufacture of large industrial equipment
• Excellent communication and interpersonal skills, with the ability to interface effectively at all levels of the organization
• Excellent analytical and problem-solving skills
• Self-starter possessing strong initiative and teamwork
• Proficient with PC and MS Office Suite
• Familiar with plant operations and equipment
• Knowledge of engine and genset components and products
• Knowledge of genset performance requirements
• Knowledge of gauge and test equipment