Security Engineer

Ntiva, Inc. is a Managed Services Provider dedicated to helping clients thrive through innovation and teamwork. The Security Engineer will strengthen defenses by managing security tools, remediating vulnerabilities, and automating security operations to protect clients’ assets.

Responsibilities:

• Manage & Configure Security Tools: Configure, maintain, optimize, and troubleshoot core security platforms to ensure they are functioning effectively and aligned with security policies
• Handle Advanced Tool Requests: Process escalated or complex requests from the Security Analyst team regarding security tools, including global/difficult exclusions, user access management, and changes requiring engineer-level permissions
• Conduct Tool Audits & Reviews: Perform regular reviews and audits of security tool configurations (e.g., quarterly settings reviews) to ensure compliance, identify misconfigurations, and resolve configuration-related alerts
• Investigate Vulnerabilities: Analyze systems and applications to investigate identified vulnerabilities, understand their potential impact, and determine root causes
• Remediate Vulnerabilities: You’ll work with clients to address vulnerabilities in their environments, ensuring that clients are well protected
• Develop Security Automation: Create, test, and maintain scripts (using languages like PowerShell, Bash, etc.) to automate tasks related to vulnerability management (e.g., mass deployment, reporting, remediation) and security alert handling (e.g., improving log collection)
• Collaborate with Security Team: Work closely with fellow Security Analysts and Security Engineers, sharing information, participating in team discussions, and contributing to a collaborative security environment
• Working Escalated Tickets: Work tickets that have been escalated to you, and potentially coach Security Analyst I and Security Analyst II on next steps
• Engage with Users/Clients: Communicate professionally and clearly with end-users or clients to gather details about potential security issues, explain security procedures, or provide guidance during incident resolution
• Liaise Across Departments: Interact effectively with other teams (e.g., Reactive Support, Client Strategy, NOC) to coordinate security responses and share necessary information
• Document Actions: Maintain accurate and detailed records of investigations, actions taken, communications, and resolutions within ConnectWise
• Provide Support: Offer timely and helpful support related to security inquiries, upholding a professional and customer-service-oriented approach in all interactions
• In the absence of engineering tasks, you will be expected to assist with ticket management—primarily by monitoring and responding to alert-related tickets

Requirements:

• 2-4 years of IT experience
• 1-3 years of experience in Cybersecurity - implementing, configuring, tuning, maintaining, and managing cybersecurity technologies, products, and services
• Experience with security infrastructure software and hardware
• Knowledge of vulnerability testing tools and techniques
• Foundational background in one or more of the following areas: networking, operating systems, databases, cloud environments, and/or architecture
• Bachelor's degree in computer science, Information Technology, or a related field
• Proven experience as a Security Engineer or in a similar role
• Strong understanding of cyber threats, security principles, and technical expertise
• Familiarity with various security architectures and protocols
• Excellent problem-solving skills and attention to detail
• Ability to work independently and as part of a team
• Strong communication skills to effectively train staff and report to management
• Ability to communicate professionally, in English, both written and orally
• Ability to write business correspondence and process procedures
• Ability to effectively present information and respond to questions from groups of managers, clients, and the general public
• Desired certifications: Security +, CCNA Security, CCNP Security, CISSP