Customer Service Representative

Dexian is a leading provider of staffing, IT, and workforce solutions. The Customer Service Representative is responsible for reviewing and processing agent change requests while ensuring accuracy and compliance, and works closely with various teams to facilitate timely updates and communication.

Responsibilities:

• Review and process agent change requests
• Ensure all required documentation is complete
• Follow up on missing information
• Update systems and notify relevant stakeholders
• Respond to internal and external inquiries
• Resolve issues related to agent changes
• Maintain strong stakeholder relationships
• Support process improvement initiatives
• Participate in special projects

Requirements:

• High school diploma or equivalent
• Strong communication and business writing skills
• Analytical thinking and attention to detail
• Professional and customer-focused approach
• Experience with Salesforce / CRM systems
• Knowledge of MS Word and Excel
• Customer Service Management (CSM) experience