Member Advocate - Customer Service Representative

The Doctors Company is the nation’s largest physician-owned medical malpractice insurer, committed to advancing and protecting the practice of good medicine. They are seeking a Member Advocate to provide exceptional customer service and support related to medical malpractice insurance policies in a fast-paced call center environment.

Responsibilities:

• Receive, research, document, and resolve inbound inquiries efficiently and accurately
• Process high volume, time sensitive transactions accurately, with attention to detail
• Maintain accurate and detailed documentation of all interactions in policy and filing systems
• Explain insurance terms such as endorsements, billing changes and information, and policy changes in a clear, professional manner
• Route claims, risk management, and coverage inquiries to the appropriate departments
• Meet or exceed call center performance metrics including quality, accuracy, and productivity standards
• Ensure all processing activities are accurately completed
• Perform other assignments as requested and directed by management

Requirements:

• High school graduate or GED required
• Excellent attention to detail and documentation skills
• Strong verbal and written communication
• Proficiency within Microsoft suite of products, including Word, Excel, and Outlook
• Ability to convey difficult messages and policy details with clear and empathetic communication
• Ability to learn and retain new skills
• One to three (1-3) years of customer service experience preferred