Senior Product Manager

Toast creates technology to help restaurants and local businesses succeed in a digital world. As Senior Product Manager, Onboarding, you will shape the onboarding experience for thousands of restaurants, developing scalable solutions to enhance customer satisfaction and operational efficiency.

Responsibilities:

• Define the long-term vision and roadmap for Toast’s onboarding and activation platform, building the systems and experiences that help restaurants successfully get live and reach value faster
• Develop scalable onboarding capabilities across web and mobile that guide customers through setup, automate configuration where possible, and intelligently surface issues before they delay go-live
• Establish standards, frameworks, and product patterns that enable onboarding to operate as a platform across Toast products and teams
• Define and monitor key onboarding metrics and operational dashboards, using data to evaluate performance and drive improvements in key metrics
• Work closely with customers and internal operational teams to understand onboarding quality and identify opportunities to improve the customer experience
• Partner deeply with Engineering, AI/ML, Design, and domain product teams to evolve onboarding capabilities as Toast’s product ecosystem and AI-powered experiences expand

Requirements:

• 5+ years of product management experience, including ownership of complex customer-facing products or platforms
• Experience building products that improve customer onboarding, activation, or time-to-value
• Strong ability to identify friction across complex systems that span product experiences, operational processes, and customer journeys
• Proven ability to bridge product strategy with operational realities, turning manual processes or internal pain points into scalable product solutions
• Technical fluency and ability to collaborate effectively with engineering teams on systems that integrate across multiple products and services
• Experience using data and experimentation to drive measurable improvements in customer outcomes
• Demonstrated success leading cross-functional initiatives across product, engineering, design, and operational teams
• Strong systems thinking and ability to balance near-term impact with long-term scalable solutions
• Passion for improving customer experiences and delivering measurable business impact
• Embrace and advocate for the use of AI tools to accelerate product discovery, streamline execution, and explore new product experiences — helping shape how we build and what we build