Customer Service Representative - Insurance

AAA Auto Club Enterprises is hiring full-time, motivated Customer Service Representatives to join our industry-leading Insurance Call Center team. The role involves assisting members with questions related to AAA memberships and providing personalized solutions in a fast-paced environment.

Responsibilities:

• Answer inbound calls and assist members with questions related to AAA memberships
• Deliver personalized, proactive solutions and recommend valuable products and services
• Engage with members using strong communication and a friendly, problem-solving mindset
• Think quickly and critically to resolve issues—this is not a scripted environment
• Navigate multiple systems and tools while actively listening and multitasking
• Maintain a positive, can-do attitude in a fast-paced and evolving environment
• Participate in ongoing coaching and development to continually enhance your performance

Requirements:

• Prior customer service experience (recent call center experience preferred)
• Spanish fluency is a plus!
• Excellent communication skills (written, verbal, and listening)
• Ability to multitask and navigate computer systems in real time
• A flexible, 'can-do' mindset and willingness to adapt to change
• High school diploma or GED
• Ability to pass a background check and drug screening
• Must reside within 80 miles of 18160 San Pedro Ave, San Antonio, TX 78232
• Bilingual Fluency: earn an additional $1.00/hour for English/Spanish fluency (assessment provided)
• Recent call center experience preferred