Senior Product Designer

RapidSOS is a leading public safety AI company committed to building a safer future through innovative technology. The Senior Product Designer will lead the design of complex, high-impact experiences across the RapidSOS platform, collaborating with cross-functional teams to create coherent and user-focused solutions.

Responsibilities:

• Lead end-to-end design for platform-level experiences that span multiple products and workflows
• Design AI-first experiences, such as decision support, automation, recommendations, or data summarization that streamline and reimagine customer workflows
• Thoughtfully design how AI outputs are presented, explained, and integrated into human workflows
• Create high-quality storyboards, wireframes, prototypes, and detailed design specifications that scale across teams and products
• Plan, prepare, and conduct user research using both quantitative and qualitative methods, analyze user feedback, and synthesize insights for informing and inspiring the product organization
• Communicate design rationale clearly, articulating tradeoffs and user impact to cross-functional partners
• Advocate for accessibility, consistency, and usability while balancing technical and operational constraints
• Contribute to design systems, shared components, and platform standards
• Support and mentor other designers through collaboration, critique, and feedback

Requirements:

• 7+ years of product design experience working on complex digital products or platforms
• Experience designing cross-product or platform-level systems, not just isolated features
• Strong systems thinking and the ability to design for multiple users, workflows, and contexts
• Demonstrated experience designing AI- or ML-enabled products, including human-in-the-loop workflows or data-driven decision support
• Experience with or strong interest in GIS, cartography, mapping, or geospatial visualization
• Proficiency in Figma and modern design tools, with a high bar for interaction and visual quality
• Experience planning and conducting user research and translating insights into product strategy
• Ability to work independently, manage ambiguity, and drive design work forward in collaboration with partners
• Strong communication skills and comfort influencing cross-functional stakeholders