Senior Site Reliability Engineer

Docusign is a leading provider of e-signature and contract lifecycle management solutions, serving over 1.5 million customers globally. They are seeking a Senior Site Reliability Engineer to lead reliability initiatives for critical systems, focusing on automation, performance, and incident management across teams.

Responsibilities:

• Design, implement, and operate highly available, scalable services in cloud environments (primarily Azure, with some multi‑cloud scenarios)
• Define and evolve SLOs/SLIs, error budgets, and capacity strategies for owned services; use them to guide engineering trade‑offs and release decisions
• Analyze patterns in incidents and outages; own long‑term reliability improvements for your domain and contribute to reliability strategy across services
• Write high quality code that is easy to maintain and test
• Ensure design and architecture is extensible across projects, and participate in technical design and code reviews
• Identify operational toil and lead automation efforts to eliminate it—deployment, runbook, and remediation workflows that make incidents rarer and faster to resolve
• Develop robust, well‑tested tooling and shared libraries that are adopted across multiple teams
• Improve CI/CD pipelines and guardrails to reduce change failure rate while increasing deployment velocity
• Design and implement logging, metrics, tracing, and alerting for complex distributed systems; ensure signals are actionable and aligned to business impact
• Build and automate tools and solutions for incident impact analysis and effective mitigation
• Participate in and often lead incident response for Sev0–Sev2 events: triage, mitigation, coordination, and clear communication
• Perform and contribute to blameless post‑incident reviews, root‑cause analysis, and follow‑through on corrective actions
• Work with Operations and Incident Command teams during and post incidents to drive excellence in Incident Management Process
• Compose and analyze dashboard to highlight areas of the business that need attention and help drive organizational KPI
• Create and respond to system generated alerts to maintain system health
• Work with Operations and Engineers to fill any gaps in alerting and telemetry
• Act as the primary SRE partner for one or more engineering teams—shaping architecture, reviewing designs, and embedding reliability best practices
• Mentor and coach other SREs and software engineers on topics such as debugging, observability, incident management, and performance optimization
• Contribute to and help standardize SRE practices, runbooks, and production readiness criteria across CPE and product teams
• Work with Product Management, collaborators and other developers to understand design requirements and provide estimates for development
• Learn and grow in all key technologies in Docusign and be a partner to Eng and Operations teams

Requirements:

• 8+ years of experience in Site Reliability Engineering, DevOps, or Software Engineering roles with ownership of production systems at scale (or equivalent experience)
• Experience coding in at least one modern language (e.g., Go, Python, C#, Java), with the ability to design, implement, test, and debug production‑grade automation and services
• Practical experience operating large‑scale services in public cloud (Azure preferred; AWS/GCP acceptable with willingness to learn Azure)
• Experience with Linux, networking fundamentals, and common infrastructure components (load balancers, DNS, certificates, queues, caches, databases)
• Experience with Observability stacks (e.g., Prometheus/Grafana, OpenTelemetry/Chronicle, centralized logging)
• Experience with CI/CD systems and deployment strategies (blue/green, canary, rolling updates)
• Experience with incident management and on‑call operations for 24x7 services
• Experience in building dashboards and metrics analysis
• Strong analytical and problem-solving skills
• Experience in high‑availability, regulated, or customer‑facing SaaS environments
• Background in reliability practices such as chaos testing, capacity modeling, and performance tuning
• Exposure to release management/unified release practices and safe rollout strategies (feature flags, staged rollouts, configuration‑driven changes)
• Demonstrated leadership driving cross‑team initiatives: reliability programs, migrations, or major refactors
• Strong written and verbal communication skills; ability to explain complex technical topics to both engineers and non‑technical stakeholders