Strategic Customer Success Manager-West

Nimble is a real-time web search platform focused on enterprise accuracy and trust. The Strategic Customer Success Manager will drive customer adoption, retention, and expansion across enterprise accounts by connecting customer needs with Nimble's technical solutions and managing complex relationships to ensure long-term success.

Responsibilities:

• Own revenue growth and retention for a portfolio of enterprise customers, drive expansion, renewals, and advocacy while reducing churn
• Build deep relationships with key stakeholders across data, engineering, product, and BI teams to ensure long-term adoption and value
• Run QBRs/EBRs with enterprise customers, communicate impact and ROI, and drive executive alignment on strategy and next steps
• Proactively monitor customer health signals (usage, outcomes, risks) and take action to prevent issues before they escalate
• Work with Product and Solutions/Engineering teams to escalate gaps, share customer feedback, and influence roadmap priorities
• Serve as a strategic advisor, helping customers maximize the value of Nimble’s platform to support their business goals
• Forging deep relationships with your customers and account teams and maintaining an awareness of key events, needs, potential risks, and value drivers

Requirements:

• 6+ years of customer-facing experience in SaaS, including post-sale roles such as Customer Success, or Account Management
• 3+ years supporting enterprise customers, ideally in a high-growth startup environment
• Experience partnering with technical stakeholder teams (e.g., Engineering, Data, AI) in complex enterprise environments
• Strong technical aptitude, including familiarity with web technologies (HTML/CSS) and comfort troubleshooting via APIs, logs, and workflows
• Fast learner with a curious, proactive mindset - able to ramp quickly on new technologies and become a domain expert
• Excellent communication and executive presence, with the ability to influence senior and C-level stakeholders
• Ability to translate technical concepts into clear business value for both technical and non-technical audiences