Array is a company dedicated to providing legal services, and they are seeking a Production & Billing Manager to oversee department workflow and performance. This role is responsible for monitoring team productivity, ensuring service quality, and supporting employee development.
Responsibilities:
- Maintain a high-level operational overview of the department’s work, output, and performance
- Monitor workflow efficiency and address processes or behaviors that create delay, error, or rework
- Ensure the department’s work product consistently meets quality and customer satisfaction expectations
- Monitor department metrics to assess workload distribution and productivity
- Hold team leads and team members accountable for completing assigned responsibilities
- Review errors and corrective feedback and follow up to resolve root causes
- Address performance concerns and coach or escalate appropriately
- Support continuous improvement initiatives and maintain alignment with company goals
Requirements:
- Proven leadership experience managing teams, workflows, or department operations
- Experience evaluating performance metrics and making data-based decisions
- Ability to communicate expectations clearly and hold others accountable
- Strong attention to detail and commitment to error reduction
- Ability to manage multiple priorities and maintain workflow organization
- Professional communication skills, both written and verbal
- Ability to work 8-5 Central time