Manager, Production and Billing

Array is a company dedicated to providing legal services, and they are seeking a Production & Billing Manager to oversee department workflow and performance. This role is responsible for monitoring team productivity, ensuring service quality, and supporting employee development.

Responsibilities:

• Maintain a high-level operational overview of the department’s work, output, and performance
• Monitor workflow efficiency and address processes or behaviors that create delay, error, or rework
• Ensure the department’s work product consistently meets quality and customer satisfaction expectations
• Monitor department metrics to assess workload distribution and productivity
• Hold team leads and team members accountable for completing assigned responsibilities
• Review errors and corrective feedback and follow up to resolve root causes
• Address performance concerns and coach or escalate appropriately
• Support continuous improvement initiatives and maintain alignment with company goals

Requirements:

• Proven leadership experience managing teams, workflows, or department operations
• Experience evaluating performance metrics and making data-based decisions
• Ability to communicate expectations clearly and hold others accountable
• Strong attention to detail and commitment to error reduction
• Ability to manage multiple priorities and maintain workflow organization
• Professional communication skills, both written and verbal
• Ability to work 8-5 Central time