Project Manager, Pharmacy Technology

CareTria is seeking a Project Manager for Pharmacy Technology to lead client engagements and technology initiatives. This role involves managing complex program implementations and ensuring operational alignment across various departments, while maintaining client satisfaction and compliance with procedures.

Responsibilities:

• Leads program implementations for new client engagements and service expansions, ensuring delivery on time, within budget and scope as outlined in the agreement, with primary focus on pharmacy systems focused projects
• Manage program closeouts and product removals as outlined in applicable change requests
• Coordinate, schedule and lead client & internal meetings such as handoff meetings, kickoff presentations, status, hypercare and transition meetings
• Support maintenance of and ensure compliance with operating procedures (SOP) while leading engagements and projects for successful implementation
• Utilize standardized templates to develop and maintain presentations, action plans, timelines, risks tracking and questions tracking, etc
• Coordinate workstream team members and external stakeholders to ensure alignment across pharmacy, operations, IT, compliance, client services, etc
• Utilize the standardized executive summary template to report implementation progress, status, risks and mitigation
• Maintain proficiency with utilizing the project management online software to lead engagements and projects
• Support continuous improvement of the implementation process based on lessons learned, observations, operational feedback and client surveys
• Ensure successful client relationships and overall implementation satisfaction is maintained and measured through verbal/written communication, client surveys and feedback, while mitigating concerns for timely resolution

Requirements:

• Bachelor's degree or equivalent combination of education and experience
• 3+ years of experience in healthcare, pharmacy services, process improvement, pharmacy systems project management experience
• Proven track record of leading implementations in a healthcare environment
• Strong background in process improvement methodologies
• Exceptional project management skills with experience in cross functional program implementations
• Strong communication skills, both oral and written
• Strong organizational skills
• Experience utilizing Software Development Life Cycle (SDLC) management, including planning, execution, risk management and closure
• Ability to prioritize work, meet deadlines and make effective presentations and communicate technical concepts to non-technical clients
• Experience working in a team-oriented, collaborative environment
• Proficiency in MS Project, MS Office, including Visio
• Enthusiasm for implementation and process improvement
• Analytical and problem-solving capabilities
• Commitment to standardization and best practices in service delivery
• Adaptable and resilient in a fast-paced, evolving healthcare environment
• Collaborative with the ability to maintain positive and professional relationships
• PMI certified or PMP desired