Product Pre-Sales Engineer (CCaaS & AI)

NiCE is a leading software company known for its innovative solutions in AI, cloud, and digital technology. They are seeking a Product Pre-Sales Engineer to contribute to their presale function by defining technical solution strategies and enhancing customer self-service experiences using their Customer Service Automation portfolio.

Responsibilities:

• Effectively prepare and deliver demonstrations of NICE’s Customer Service Automation solutions across the CCaaS platform focusing on conversational AI, knowledge management, messaging channels and analytics
• Evaluate, understand, and document prospect’s infrastructure including CCaaS, Automation, Messaging, and Knowledge solutions
• Lead and participate in discovery calls to identify areas of opportunity for NICE solutions
• Partner closely with our Sales team engaging with prospects and customers and with our engineering, product, and design teams
• Be an awesome technologist with lots of business acumen, able to draw out root causes to customer concerns, and apply phenomenal problem-solving skills to solve them
• Tell compelling stories that are grounded in technology. These aren't just demos; we want you to paint a vision of what truly customer-centric service looks like!
• Respond to RFIs and RFPs. We have a very special way we do this... you'll see how we make this exciting and creative!
• Strong business acumen to quickly learn new business processes and understand how technology supports the business in achieving revenue and profit goals

Requirements:

• Bachelor's degree in a related technology field
• At least 7+ years of experience in hands-on practical technical experience in (solutions engineering, solution/ sales architecture, and/or data) that was engaged in planning, executing, and managing of complex software sales
• 7+ years of consulting or customer engagement experience
• 5+ years of contact center experience
• Successful track record in best-of-class solutions with a portfolio of strong work examples
• Analytically minded with strong interpersonal, presentation, project management, problem solving, and communication skills
• Strong multi-tasking skills with the ability to adapt to shifting priorities, demands, and timelines between multiple technologies and tools across various clients
• Knowledge of chatbot, automation, virtual agent and/or conversational AI solutions
• Familiarity with knowledge management, asynchronous messaging, and analytics solutions
• Experience with Enterprise SaaS applications, architecture, APIs and integrations
• Understanding of web technologies including HTML, JavaScript, CSS, DOM, browser developer tools, etc
• Leveraged 'vibe coding' techniques to rapidly prototype and iterate on features, reducing development time while maintaining product quality
• Utilized AI-assisted coding tools (e.g., code generation, copilots) to accelerate development workflows and enhance creative problem-solving
• Thrived in fast-paced, flow-state development environments, translating abstract ideas into functional code with minimal overhead
• Ability to manage deliverables across multiple projects and meet tight deadlines
• Build internal relationships within CX sales and other areas to evangelize the Customer Service Automation solutions
• Maintain knowledge of modern technologies across AI, Digital, Analytics, Telephony and Cloud platforms
• MBA Preferred