Business Intelligence Senior Insights Analyst

Talent Solutions TAPFIN is seeking a Senior Business Intelligence Insights Analyst to join their Business Intelligence team. The role involves transforming data into actionable insights to enhance staffing solutions, utilizing data analytics, visualization, and modeling techniques.

Responsibilities:

• Deliver Existing Report Inventory On-Time (Weekly / Monthly / Quarterly)
• Enhance / Refresh Existing Report Inventory
• Create New Reports (Requirements / Design / Feedback / Deliver)
• Monitor, Prioritize & Complete Gemini ticket requests (Subtypes = Ad-hoc & Analytics/Insights)
• Perform quality assurance assessments to ensure data integrity
• Lead training demo’s for client dashboards and BI tools to support implementations and upskill delivery partners
• Schedule & Attend Monthly Delivery Team Meetings
• Support project initiatives including but not limited to leveraging Artificial Intelligence and Machine Learning tools
• Lead, Attend & invest in Learning & Development Events
• QBR Support
• Leads IntelliReach Training Sessions (i.e. Compass Pointe, Talent Loupe, Custom Analytics)
• Ensure Successful New Program Launches
• Ensure you are informed and sharing TAPFIN comparative and market trending results with Delivery and Engagement including Benchmarking, Cost Savings, and client business research
• Collaborate with organizational partners / leadership to share voice of the customer and identify internal development opportunities
• Present to program stakeholders during monthly and quarterly business reviews to influence best in class solutions that enable the organization to achieve its goals and improve business processes

Requirements:

• Experience in MSP / Staffing / Workforce Management Consulting with an understanding of program SLA/ KPI performance metrics
• 5-7 years of related experience
• Bachelor's degree in Computer Science, Data Science, or related field
• Relevant work experience in data analysis or business intelligence is highly valued and/or experience within MSP Staffing Industry operations
• Excellent communication and relationship management skills with both internal and external client stakeholders
• Advanced in Microsoft Office Suite, Tableau, Power BI, or equivalent data visualization tool leading complex data and analysis projects
• Candidate should possess problem-solving abilities and be adept at managing multiple projects simultaneously in a dynamic, fast-paced environment
• Experience in client support or a similar role in a global or multinational environment
• Ability to provide descriptive / diagnostic analytics for recurring business reviews
• Utilize prescriptive analytical thinking to provide insights for decisioning on market rate adjustments, supplier selections, optimizations, and attrition predictions
• Experience with SQL, R, Python, or other statistical programming languages
• Project management experience
• Strong mentoring and/or leadership skills