Business Systems Analyst

Teachstone is seeking a Business Systems Analyst (BSA) to connect business teams, systems, and IT operations effectively. The BSA will translate business needs into system and data requirements while supporting system implementations and ensuring data governance for operational efficiency and advanced analytics.

Responsibilities:

• Partner with stakeholders to gather, document, and validate business, system, and data requirements
• Translate business needs into functional specifications, user stories, process flows, and data models
• Document system interactions, integrations, and data flows across platforms
• Support system implementations, enhancements, and integrations, including requirements coordination, testing, and user acceptance
• Analyze current-state workflows and data structures to recommend improvements that enhance efficiency, reporting integrity, and user experience
• Ensure data definitions, field mappings, validation rules, and metadata are clearly documented and consistently applied
• Support initiatives that improve AI-readiness (A1), including strengthening structured data capture and governance standards
• Serve as liaison between business teams, IT, and data engineering resources to ensure alignment and clarity
• Support day-to-day administration of key business systems (e.g., Airtable, contractsafe, Document management system, etc) as appropriate
• Assist with user access requests, basic configuration updates, and troubleshooting within supported systems
• Coordinate system testing, release validation, and documentation for enhancements and updates
• Develop and maintain user-facing documentation, training materials, and process guides
• Support the management of software renewals, including tracking renewal dates, license counts, usage, and contract terms
• Partner with Finance, IT, and system owners to support renewal planning, usage reviews, and vendor communications
• Help ensure systems are appropriately licensed, cost-effective, and aligned with business needs
• Maintain accurate records of system ownership, contracts, and renewal timelines
• Provide backup to tier-one and tier-two support for common IT issues, escalating to IT specialists or vendors as needed
• Assist with onboarding and offboarding processes related to system access and tools
• Support basic hardware, software, and account troubleshooting in coordination with IT
• Help maintain IT documentation, support workflows, and service request processes
• Identify opportunities to improve system usage, adoption, and support processes
• Contribute to standardization of documentation, intake processes, and change management practices
• Support cross-functional initiatives that span systems, data, and operational workflows

Requirements:

• Bachelor's degree in Business Administration, Information Systems, Computer Science, or equivalent experience
• 3–5 years of experience in a Business Systems Analyst, Systems Analyst, or related role
• Demonstrated experience gathering requirements, documenting processes, and supporting system implementations
• Familiarity with SaaS platforms (e.g., CRM, LMS, finance, HR, or collaboration tools)
• Strong analytical, organizational, and problem-solving skills
• Clear communicator with the ability to work across technical and non-technical teams
• Comfortable managing multiple priorities in a fast-paced, cross-functional environment
• Experience supporting software renewals, vendor coordination, or license management
• Basic IT support experience, including user access management and troubleshooting
• Familiarity with Agile or iterative delivery methods
• Experience with Google workspace tools and automations