Sr. Systems Engineer, ProAV - Northeast

NETGEAR is a company on a mission to unleash the full potential of connectivity with intelligent solutions. The Sr. Systems Engineer, ProAV will serve as a technical expert supporting NETGEAR’s ProAV solutions, focusing on customer onboarding, field engineering, pre-sales support, and industry engagement.

Responsibilities:

• Lead onboarding for U.S. customers implementing NETGEAR ProAV switches and third-party integrations
• Collaboration with the Northeast Sales Territory Manager to ensure successful deployments
• Deliver remote and on-site training covering: AV-over-IP network design, Switch profile selection, PTP configuration, Dante, AVB, Milan configuration, API integration and video configuration
• Develop customized training materials, system designs, and internal/external knowledge base documentation
• Ensure successful transition into production environments, including complex multi-switch and multi-vendor deployments
• Provide advanced on-site troubleshooting for high-profile customers experiencing complex timing, multicast, or interoperability issues
• Capture logs, perform packet traces, replicate issues in lab environments, and provide real-time diagnostics
• Support commissioning of AV-over-IP systems to ensure stable production performance
• Resolve escalated issues involving: AVB, Dante / AES67, NVX, Q-SYS, SMPTE-2059-2, PTPv2, Multicast networking
• Support Sales, Business Development, and Channel teams with technical scoping and solution design
• Conduct on-site and virtual product demonstrations
• Assist in Bill of Materials (BOM) creation and system architecture design
• Provide competitive analysis and technical positioning
• Contribute technical expertise to expand NETGEAR’s ProAV presence in the U.S. market
• Develop and maintain internal scripts, configuration tools, and deployment utilities
• Create automation tools to reduce troubleshooting time (log analysis, profile validation, configuration parsing)
• Author best practice guides, training materials, and knowledge base documentation
• Represent NETGEAR at U.S. industry conferences and partner events
• Deliver technical workshops and presentations
• Provide advanced AV-over-IP education and roadmap overviews
• Support event-based network deployments and multi-vendor interoperability demonstrations

Requirements:

• Minimum 5 years of experience in networking systems, AV-over-IP technologies, or related systems engineering roles
• Deep knowledge of: ProAV networking products, AV-over-IP technologies, Multicast networking and IGMP, Switch profile development, NETGEAR API and configuration processes
• Strong understanding of routing and switching fundamentals
• Hands-on deployment of AVB, Dante, Q-SYS, Crestron, SMPTE-2059-2, and multicast networks
• Field experience troubleshooting complex AV-over-IP systems
• Independent lab development and advanced technical self-study
• Must be willing to travel up to 60% within the Northeast US region
• Bachelor's degree preferred but not required
• Industry certifications such as CCNA, CWNA, AVIXA CTS, Dante, or AVB are beneficial but not required
• Experience working in a Solutions Architect or Systems Engineering capacity preferred