Salesforce Agentforce Developer III

Teladoc Health is leading the next evolution of virtual care, empowering employees to help millions live healthier lives. The Salesforce Agentforce Developer will design and implement intelligent virtual agent experiences on the Salesforce platform, enhancing user interactions and operational efficiency.

Responsibilities:

• Develop and maintain custom Agentforce solutions using Apex, Lightning Web Components (LWCs), and Flow, following Salesforce best practices
• Create and optimize dialog flows, prompt templates, skills, and handoff logic using Agentforce's configuration tools and APIs
• Integrate Agentforce with internal systems using REST/SOAP APIs, middleware, and Salesforce Connect
• Implement platform-level features such as custom metadata types, platform events, and asynchronous processing (Queueable, Batch Apex) to support scalable solutions
• Ensure adherence to Salesforce security model, sharing rules, and compliance standards, including HIPAA
• Participate in agile ceremonies and contribute to sprint planning, technical design, and code reviews
• Own technical troubleshooting and root cause analysis of conversational failures or system errors
• Implement analytics and logging strategies to monitor bot performance and user satisfaction
• Support DevOps practices including SFDX, Git, and CI/CD pipelines for deployment automation

Requirements:

• 5+ years of experience in Salesforce development, including Apex, LWC, Flow, and SOQL/SOSL
• 1+ years of hands-on experience building or supporting conversational bots (Agentforce preferred; experience with Salesforce Einstein Bots, Dialogflow, or similar tools acceptable)
• Deep understanding of Salesforce architecture, APIs, integration patterns, and governor limits
• Strong grasp of conversational AI concepts: intents, NLU, utterance training, fallback strategies, and session management
• Experience with RESTful APIs, JSON, and asynchronous data handling
• Familiarity with event-driven architecture, Salesforce DevOps tools, and secure coding practices
• Strong debugging and problem-solving skills
• Salesforce Platform Developer I (Required)
• Salesforce Agentforce Specialist (Required)
• Salesforce Platform Developer II (Preferred)
• Familiarity with Agentforce Console and Prompt Builder
• Exposure to AI/ML lifecycle processes or fine-tuning LLM prompts
• Experience with agile/Scrum and DevOps practices, including Git and CI/CD tooling