TRICARE Customer Service Rep-Alaska residents

TriWest Healthcare Alliance is dedicated to serving our nation’s heroes, and they are seeking a TRICARE Customer Service Representative who resides in Alaska. In this role, you will provide outstanding customer service to military populations regarding their health care needs through various communication channels.

Responsibilities:

• Accurately and professionally answer health care inquiries and provide resolutions to TRICARE beneficiaries & providers over the phone, chat, email or other written correspondence
• Effectively and professionally answer customer inquiries by taking ownership of issues, utilizing sound judgement and the tools at your disposal to resolve customer issues on the initial contact
• Meet department productivity and performance metrics to include consistent and regular attendance
• Adhere to published schedule and prioritize workload to answer incoming calls
• Document customer interactions and cases in a customer relationship management (CRM) system
• Participates in continuous training in order to become fully proficient in resolving all customer inquiries
• Regular and consistent attendance

Requirements:

• High School diploma or GED
• U.S. Citizenship
• Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation
• At least two years of professional work experience in a customer service environment
• Excellent verbal and writing skills
• Technology literate and experienced in navigating multiple screens or web browsers at one time
• Proven ability to work independently in a remote work environment
• TRICARE customer service experience
• Contact center experience to include call center chat messaging
• Military connectedness