Customer Service Specialist (German or French Speakers)

Ventura TRAVEL is a group of specialized travel brands that focus on providing authentic and innovative travel experiences. As a Customer Service Specialist, you will be the primary contact for travelers, ensuring they are well-prepared for their journeys and assisting them with any issues that arise during their trips.

Responsibilities:

• Service as the primary contact for travelers prior to departure
• Communicate with travelers by email and phone in a helpful and friendly manner
• Achieve monthly and quarterly customer satisfaction goals
• Prepare travelers for their upcoming trip in a video meeting
• Ensure that all travel documents are thorough, complete and accurate
• Organize transfers, flights and additional service to ensure every detail is arranged
• Address passenger emergencies during trips and assist with claims processing afterward
• Use AI tools to save time and improve how you work

Requirements:

• At least 2 years of customer service experience with strong and proven results
• Strong attention to detail and ensure accuracy at every step
• Stay calm and focused, even in emergencies or stressful situations
• Think creatively and always keep the traveler's needs front and center
• Use digital tools to work smarter, not harder – and are open to new ones
• Team player and communicate clearly and respectfully
• Speak and write either German or French fluently, and are confident in English as well
• Willing to take on emergency shifts (24/7) during travel seasons
• Experience in the travel industry
• Familiarity with digital tools like CRMs or booking platforms
• Experience working with different types of clients