Content Specialist, Engineering/Architecture

Kaplan is a global company focused on education and technology, seeking a Content Specialist to develop Engineering & Architecture content. The role involves working with cross-functional teams to ensure content quality, manage subject matter experts, and lead project execution.

Responsibilities:

• Acquire and review exam-like engineering and architectural content for quantitative and qualitative relevance, quality, and accuracy against scope
• Architect & implement custom workflows for AI-supported content tools (e.g., Google Gemini) and low-code applications (e.g. AppSheet) that enable SMEs to automate or simplify content creation and review tasks
• Develop and enforce quality guidelines that meet department standards and project scope
• Use critical reasoning skills to make confident content decisions
• Source, vet, and onboard SMEs, including walking them through the IC or author process and setting clear expectations about project outcomes
• Direct and manage the output of part-time and IC SMEs, providing technical oversight and instruction on AI tool utilization to ensure high-quality content creation
• Work with SMEs and Authors to develop milestones and timelines, managing deliverables against schedule and overcoming obstacles
• Ensure that all SME markup is clear, legible, and submitted using PPI guidelines
• Train errata SMEs to fully correct content the first time they receive customer-reported error reports to minimize future errors
• Negotiate SME compensation that stays within budget and achieves project goals
• Lead end-to-end project execution, managing budgets, schedules, and cross-functional communications
• Partner with SMEs to navigate tight deadlines, providing proactive solutions to project roadblocks
• Provide transparent, data-driven status updates to internal stakeholders through weekly reporting and meetings
• Maintain comprehensive process documentation, suggest workflow improvements, and manage administrative tasks such as SME invoicing to ensure organizational efficiency

Requirements:

• Bachelor's Degree in Engineering, Architecture, Communications, Economics, Business, or related fields
• 2+ years of Content development, content project management
• Experience in higher education publishing preferred
• Licensure/subject knowledge in engineering or architecture a plus but not required
• Generative AI platforms (e.g., Google Gemini, Notebook LM), no-code/low-code development tools (e.g., AppSheet), and AI prompting techniques
• Google Suite (Sheets, Docs, Gmail)
• Adobe Acrobat
• Microsoft Word
• Ability to quickly learn and experiment with new AI technologies and translate technical processes into easy-to-follow instructions for non-technical users
• Demonstrated interest in AI and automation; comfortable directing others in a fast-paced, evolving technological environment
• Ability to receive and respond to constructive criticism
• Excellent interpersonal, written and verbal communication skills
• Deductive reasoning and problem-solving skills, with a strong attention to detail
• Ability to change focus and prioritize projects based on organization needs
• Self-starter with high energy and diligent work ethic
• Demonstrated ability to proactively mitigate risks and meet tight deadlines
• Strong organizational skills