SMB Sales Development Representative (Remote)

Universal Background Screening provides industry leading people insights to safety sensitive organizations through their background screening and verification services. They are seeking a highly driven SMB Sales Development Representative to engage small and mid-sized businesses, focusing on outbound prospecting and pipeline generation.

Responsibilities:

• Execute high-volume cold calling, email, and social outreach daily
• Identify and engage SMB prospects to generate new business opportunities
• Consistently meet or exceed daily and weekly activity targets (calls, emails, meetings set)
• Build and maintain a strong, self-generated pipeline
• Conduct discovery calls to uncover business needs and pain points
• Deliver compelling introductions and schedule qualified meetings
• Maintain relentless follow-up to convert prospects into opportunities
• Respond quickly to inbound leads while prioritizing outbound efforts
• Learn to connect customer challenges to business solutions
• Ask effective, probing questions to uncover decision drivers
• Handle objections with confidence and persistence
• Build credibility quickly with small business owners and decision-makers
• Establish trust through consistent, value-driven communication
• Stay engaged with prospects throughout the sales process
• Accurately track all outreach and activity in CRM systems
• Maintain organized notes, next steps, and follow-ups
• Demonstrate strong time management and pipeline ownership

Requirements:

• High School Diploma or equivalent
• Highly competitive, self-motivated and results driven mindset
• Comfortable with high-volume cold-calling and rejection
• Strong verbal, written, and presentation communication skills
• Demonstrate strong listening skills by identifying pain points and aligning solutions to customer needs
• Strong work ethic with the ability to maintain high daily activity levels
• Coachable with a desire to improve and win
• Bachelor's degree or equivalent work experience
• 6-24 months of sales, customer service or high-volume outbound sales experience
• Exposure to CRM platforms such as Salesforce, HubSpot, or Outreach
• Demonstrated success in high-activity outbound prospecting environments
• Experience working in fast paced, metrics driven environments