Software Escalation Engineer (C# & SQL)

Varonis is a leader in data security, focused on protecting critical data across various environments. They are seeking a highly motivated Escalation Engineer to provide expert technical support, analyze customer issues, and develop solutions while collaborating with their core applications team.

Responsibilities:

• Provide expert level technical support for our products
• Analyze, diagnose, and debug complex customer issues
• Create and implement patches, fixes, and diagnostic tools
• Take ownership of escalations and drive towards resolution
• Act as a technical focal point in cooperative relationships with other internal group
• 20% of your time will be focused on development of code solutions and 80% will be focused on troubleshooting and analysis of product issues
• Coordinate with other engineers from various product components to deliver success
• Acquire both broad and in-depth product knowledge
• Create and improve documentation to train support engineers to resolve support cases
• Demonstrate strong interpersonal and communication skills

Requirements:

• At least 2 years' experience of proven development experience in C# & .NET technologies
• Proven experience with SQL DB and writing store procedures
• Web application development experience
• Fast technology adaptation
• Understanding and experience with multithreaded programming
• Excellent interpersonal skills
• Availability to work occasional scheduled night and weekend shifts