Solutions Engineer

UserGems is the AI command center for go-to-market teams, and they are seeking a Solutions Engineer to own the technical win in every deal. This role involves running proof of concepts, building data-driven use cases, and maintaining a demo environment to drive sales success.

Responsibilities:

• You will own the entire POC process—scoping, configuring, executing, and closing technical evaluations that win the deal
• You will build and maintain our demo environment with real-world data scenarios, coordinating tightly with Product on feature gaps, technical issues, and roadmap needs
• You’ll analyze prospect data to create custom use cases and proof-of-value stories that quantify the revenue impact of UserGems—in their own numbers
• You’ll partner with AEs on deal strategy, serving as the technical voice in every sales cycle and helping shape discovery, qualify technical fit, and build business cases that get deals over the line
• You’ll deliver tailored demos and technical presentations to audiences from RevOps managers to CROs, translating our AI agents, scoring models, and signal intelligence into language that resonates with each stakeholder
• You’ll be the voice of the field to Product—surfacing feature requests, technical blockers, and competitive intel that shapes our roadmap
• You’ll create scalable technical content: demo scripts, competitive battlecards, integration guides, and POC playbooks that make the whole team better
• You’ll get deep into the product, our demo environment, and the sales process end-to-end
• You’ll shadow AE calls and active POCs to see how deals move
• You’ll meet with Product and Engineering to understand the technical architecture and integration points
• You’ll run your first demos and POC kickoffs independently
• You’ll own the demo environment and have a plan for keeping it sharp
• You’re fluent in the product, our competition, and the most common technical objections
• You’ll be actively managing multiple POCs in parallel across the pipeline
• You’ll deliver your first custom data analysis and proof-of-value for a live deal
• You’ll start building the technical content library—battlecards, demo scripts, POC playbooks
• You’ll be an integral part of every deal strategy conversation, trusted by AEs to lead the technical win
• You’ll provide ongoing feedback to Product based on what you’re hearing in the field
• You’ll recommend ways to improve our POC process and demo experience based on what’s working and what isn’t

Requirements:

• At least 3–5 years in a pre-sales, solutions engineering, solutions consulting, or adjacent technical role (technical customer success, sales/marketing operations, or implementation consulting all count)
• You have deep working knowledge of the B2B SaaS revenue tech stack—CRM (Salesforce, HubSpot), marketing automation, and sales engagement platforms
• Experience owning POCs or technical evaluations end-to-end—you've run them, not just participated in them
• You're analytical—comfortable working with data, building business cases, and telling a story with numbers
• You can translate complex technical capabilities into business outcomes for both a RevOps analyst and a CRO in the same room
• You've demonstrated low-ego collaboration—partnering with sellers without worrying about who gets credit
• You are comfortable leading 'business value' and 'ROI' conversations backed by real data
• Selling into or supporting sales to sales, marketing, or RevOps leaders is a plus
• SQL or data querying skills are a plus
• Familiarity with APIs, webhooks, and integration architectures is a plus
• Experience in the sales intelligence, ABM, or revenue tech space is a plus