Supervisor, Fulfillment (Shipping & Receiving)

Position Overview

The Fulfillment Supervisor (Shipping & Receiving) provides frontline leadership for both inbound and outbound operations at the Obetz facility. This role is responsible for overseeing receiving, inventory movement, picking, packing, and shipping activities to ensure service levels, inventory accuracy, and operational efficiency are consistently achieved.

As an exempt leader, this position exercises independent judgment in labor deployment, workflow coordination, dock scheduling, and performance management across both inbound and outbound functions. This role plays a critical part in maintaining throughput, protecting inventory integrity, and ensuring on-time order fulfillment in a high-volume environment.

Scope of Responsibility

• Direct leadership of fulfillment associates, including seasonal workforce scaling

• Ownership of inbound and outbound KPIs: productivity, inventory accuracy, order accuracy, safety, and on-time shipping

• Execution of WMS-driven receiving and fulfillment processes

• Oversight of dock operations, material flow, and inventory movement

• Frontline safety, compliance, and audit readiness

Key Responsibilities

Shipping & Receiving Operations Leadership

• Lead all inbound and outbound operations including receiving, unloading, inspection, put away, picking, packing, and shipping

• Ensure inbound shipments are processed accurately and efficiently within dock-to-stock targets

• Ensure customer orders are fulfilled accurately and shipped on time

• Coordinate dock schedules, carrier arrivals, and outbound shipping flow to prevent delays or congestion

• Monitor workflow across inbound and outbound areas and remove operational bottlenecks

Performance Management & Accountability

• Drive shift-level performance metrics including productivity, inventory accuracy, order accuracy, and service levels

• Monitor operational dashboards and communicate expectations during shift huddles

• Identify performance gaps and implement real-time corrective actions

• Support labor cost control through effective workforce planning and utilization

Team Leadership & Development

• Supervise, coach, and develop frontline associates and leads

• Conduct performance evaluations and administer corrective action when necessary

• Support onboarding and training of new hires and seasonal employees

• Foster a culture of accountability, teamwork, and safety

• Partner with HR on attendance, retention, and employee relations

Cross-Functional Coordination

• Partner with Inventory Control to maintain inventory accuracy and resolve discrepancies

• Collaborate with Transportation and Shipping teams to ensure smooth outbound flow

• Communicate volume forecasts, capacity constraints, and operational risks proactively

• Support peak readiness planning and staffing ramp execution

Safety, Compliance & Quality

• Enforce adherence to all safety policies and operational procedures

• Promote compliance with GMP and food safety standards (as applicable)

• Maintain dock, staging, and fulfillment areas in audit-ready condition

• Address safety concerns immediately and promote a proactive safety culture

Qualifications

• Bachelor’s degree or equivalent operational leadership experience

• 3–5 years of experience in warehouse, fulfillment, shipping/receiving, or distribution operations

• 2+ years of direct supervisory experience in a high-volume environment

• Experience managing both inbound and outbound operations preferred

• Working knowledge of WMS systems, inventory control, and shipping processes

• Strong analytical skills with experience tracking operational KPIs

• Proven ability to lead teams and make independent operational decisions

• Flexibility to work extended hours during peak seasons

Preferred

• Experience in food production, CPG, or high-volume direct-to-consumer fulfillment

• Experience working with carriers, dock scheduling, and vendor compliance

• Bilingual capability aligned to workforce demographics

• Exposure to Lean or continuous improvement methodologies

Leadership Competencies

• Operationally disciplined with strong attention to detail

• Data-driven and performance-focused

• Strong communicator across inbound and outbound teams

• High accountability and ownership mindset

• Adaptable in fast-paced, peak-driven environments

• Collaborative and team-oriented leader

Impact

The Fulfillment Supervisor (Shipping & Receiving) plays a critical role in ensuring seamless product flow from inbound receipt through outbound shipment. By balancing inventory accuracy, throughput, and service performance, this role directly supports customer satisfaction, operational efficiency, and overall site performance at the Obetz facility.