Principal Software Engineer, Service Hub

HubSpot is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. They are seeking a Principal Software Engineer to shape the technical future of Service Hub, focusing on Front End development and driving architectural decisions for critical products.

Responsibilities:

• Front-end Architectural Leadership for the whole product line, setting standards and creating tools and libraries for effective front-end development
• Work with the platform Front-end as a Service (FaaS) group to ensure that problems are handled at the right level of abstraction to support developer productivity
• Set the standard for performance and reliability ensuring that we have the metrics and monitoring to discover issues and solve them in a way that benefits all product groups in the product line
• Hands-on, High-Leverage Contributor: You ship production code. You will lead the development of high-impact initiatives, moving from prototypes to production scale systems with ease
• Technical Mentorship & Multiplier: You will elevate the entire engineering org. You’ll mentor senior engineers on best practices and techniques for creating responsive and delightful user interfaces
• Cross-Functional Influence: Partner with Product, UX and UXR to discover and act on the biggest opportunities for improving our applications
• Rapid AI Fluency: Willingness to learn and keep abreast of developments in AI both as a tool to speed up development and opportunities for creating better experiences for our customers

Requirements:

• Front-end Architectural Leadership for the whole product line, setting standards and creating tools and libraries for effective front-end development
• Work with the platform Front-end as a Service (FaaS) group to ensure that problems are handled at the right level of abstraction to support developer productivity
• Set the standard for performance and reliability ensuring that we have the metrics and monitoring to discover issues and solve them in a way that benefits all product groups in the product line
• Hands-on, High-Leverage Contributor: You ship production code. You will lead the development of high-impact initiatives, moving from prototypes to production scale systems with ease
• Technical Mentorship & Multiplier: You will elevate the entire engineering org. You'll mentor senior engineers on best practices and techniques for creating responsive and delightful user interfaces
• Cross-Functional Influence: Partner with Product, UX and UXR to discover and act on the biggest opportunities for improving our applications
• Rapid AI Fluency: Willingness to learn and keep abreast of developments in AI both as a tool to speed up development and opportunities for creating better experiences for our customers
• User-First Mindset: You have a track record of building products that people love. You advocate for the end-user in design reviews and are willing to pivot technical strategies if it means a better outcome for the customer
• Proven Expertise in Frontend Systems: You have experience building very high usage, low-latency user interfaces with strict SLAs
• Technical Proficiency: Deep expertise in the major Frontend architectural styles, and experience with key frameworks and languages for Frontend development
• Systems Thinking: You think about problems from a systems perspective not just a single application or on Frontend. You must have the ability to partner with senior backend developers to come up with the best overall solution
• A Bias for Action: You prefer a working prototype over a 20-page design doc. You have a habit of turning ambiguity into clear plans and working software
• Product Intuition: You care about the 'why' behind the 'what.' You understand the pain points of GTM professionals (especially service) and build technology that solves them