Customer Service Associate

Painters Supply and Equipment Co. is a reputable leader in the coatings and paint supply industry with a nationwide presence. The Customer Service Associate role focuses on delivering excellent customer service, managing orders, supporting sales initiatives, and maintaining inventory and paint mixing processes within a retail environment.

Responsibilities:

• Provide professional, friendly customer service both face-to-face and over the phone, assisting customers with product selection, technical inquiries, and order placement
• Proactively contact preferred end-user customers to support sales initiatives and follow up on orders
• Accurately receive, process, and enter telephone and in-store orders into the company’s systems, tracking order status and communicating shipment updates
• Support outside sales representatives by providing product information and order assistance to facilitate sales growth
• Maintain positive customer relationships through reliable and service-oriented interactions, ensuring customer satisfaction
• Process transactions accurately at the point of sale, handle payments responsibly, and verify order accuracy prior to fulfillment or delivery
• Maintain organized inventory areas, receive and stock incoming merchandise, and reconcile inventory discrepancies as needed
• Utilize handheld scanners and inventory software to manage stock levels and assist with inventory counts and control processes
• Prepare paint orders using standard and custom formulas, accurately mixing paints while maintaining safety and equipment standards
• Maintain and clean mixing equipment and work areas, documenting formulas and color records diligently
• Support store operations by maintaining cleanliness, organizing workspaces, and disposing of waste materials in compliance with safety standards
• Assist with general store duties and cross-functional tasks as assigned, contributing to a smooth operational flow

Requirements:

• High school diploma or GED equivalent
• Strong customer service and communication skills
• Comfort using computers, POS systems, and inventory management software
• Attention to detail
• Organizational skills
• Ability to multitask
• Valid driver's license with an acceptable driving record
• Ability to pass pre-employment drug screening
• Meet the company's physical requirements, including lifting at least 50 pounds and working in an environment with paint odors and industrial products
• Previous experience in customer service, inside sales, or counter sales, particularly within retail, automotive, or coatings industries
• Knowledge of inventory control systems, paint mixing, or color matching