Senior Product Designer I

Zip Co is a global Buy Now, Pay Later company providing fair and seamless solutions that simplify how millions of people pay. In this role, you will lead the end-to-end design of product enhancements for the platform, focusing on the integration of AI to improve user experiences and drive efficiency across teams.

Responsibilities:

• Lead the end-to-end design of product enhancements for the platform (app, web) that allows users to make purchases, split them into installments and manage their repayments
• Your approach will be centered around managing AI and help define how we use AI to research, prototype, validate, ship and scale product experiences
• Identify inefficiencies and propose AI-enabled solutions
• Build confidence in new workflows with PM and Engineering partners before scaling them
• Notice overlap or dependencies across initiatives and escalate alignment conversations
• Implement change, not just suggest it
• Redesign design workflow using AI to accelerate research synthesis, ideation, and validation
• Create repeatable AI-assisted frameworks for rapid prototyping and experimentation
• Define best practices for AI-supported discovery, including insight generation and hypothesis development
• Improve how we measure design impact by leveraging AI for pattern detection and signal extraction
• Embed AI into cross-squad collaboration, enabling faster scoping and clearer trade-offs
• Explore multiple design directions quickly using AI-assisted tools, then articulate trade-offs clearly
• Identify where AI reduces manual effort in documentation, edge-case mapping, and system thinking
• Build scalable processes for responsible AI use in regulated financial environments
• Document complex systems clearly and onboard others into AI-enabled workflows
• Participate in roadmapping and planning conversations, ensuring AI-driven efficiencies are factored into delivery models
• Address post-launch issues by leveraging AI to analyze feedback and surface improvement opportunities
• Help other designers and writers grow through skill shares and feedback on AI-assisted craft
• Suggest and implement improvements to team culture and rituals that normalize experimentation

Requirements:

• A portfolio demonstrating systems thinking and measurable impact, not just polished screens
• 5+ years of experience designing at scale in product, UX, or interaction design
• Experience working on complex, multi-product ecosystems with cross-functional dependencies
• Demonstrated ability to frame work within long-term product strategy while independently owning execution
• Strong ability to interpret metrics and make data-informed decisions
• Experience leading lean experiments and validating hypotheses quickly
• Comfort exploring a breadth of options and articulating trade-offs clearly
• Experience documenting complex systems and onboarding others effectively
• Strong storytelling and presentation skills, with clear and concise written communication
• A clear, predictable design process that partners can rely on
• Ability to manage bandwidth and surface risks early
• An open mindset toward change, actively seeking opportunities to expand your skills
• Experience incorporating AI-powered tools thoughtfully into research, prototyping, documentation, or design operations
• A pragmatic understanding of how your work contributes to business outcomes and customer financial well-being
• Our values in your DNA: Customer First, Own It, Stronger Together, and Change the Game