Optimum Healthcare ITRemote
Amazon Connect Engineer
United States of America
Full Time
3 weeks ago
Visa Sponsor
Key skills
AWSAmazon ConnectContact Center Technology PlatformsNLP/NLUConversational AI FrameworksAmazon LexCloud ArchitectureTerraformPythonSecurityCompliance StandardsAINLPGenerative AIAzureCloudFormationEC2LambdaS3RDSIAMSalesforceMentoringCommunication
About this role
Optimum Healthcare IT is seeking an Amazon Connect Engineer to assist customers with the design, implementation, and management of AWS public cloud services. This role involves collaborating with stakeholders, providing technical guidance, and acting as a trusted advisor on industry trends and emerging technologies.
Responsibilities:
- Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
- Providing technical guidance and troubleshooting support throughout project delivery
- Collaborating with stakeholders to gather requirements and propose effective migration strategies
- Acting as a trusted advisor to customers on industry trends and emerging technologies
- Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts
Requirements:
- 4+ years of experience in cloud architecture and implementation
- Bachelor's degree in computer science, Engineering, related field, or equivalent experience
- 4+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce, etc
- 1+ years designing and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework (e.g., Rasa, Dialogflow, Lex, or Azure Bot Service) at enterprise scale in a contact center environment
- Knowledge of Amazon Connect or Amazon Lex capabilities, benefits, and required deployment skills
- AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation)
- AWS Professional level certifications preferred
- Experience with automation and scripting such as Terraform, Python
- Knowledge of security and compliance standards (e.g., HIPAA, GDPR)
- Strong communication skills with the ability to explain technical concepts to both technical and non-technical audience
- Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or drive self-service experiences, including architecture design, model selection and integration, prompt engineering, and data preparation