Manager, IT Infrastructure - Network Engineering (Remote)

Beth Israel Lahey Health is a growing healthcare organization committed to making a difference in people’s lives. This management role is responsible for delivering IT Infrastructure services across all BILH entities, ensuring operational efficiency and compliance with service level agreements while providing leadership and support to staff.

Responsibilities:

• Interacts with all levels of the user community, including senior management and medical staff, and is responsible for knowledge of operational and financial policies and procedures. (essential)
• Operationalizes strategies and goals into program and plans. (essential)
• Manage complex projects requiring significant planning, technical expertise, change management and manage multiple tasks related to mature technologies and financial applications requiring normal year-to-year-maintenance; contributes advice for group "vision" (essential)
• Possess a thorough knowledge and understanding of established IS policies and procedures and to effectively translate operational plans into methods and processes to be used in the delivery of services, technology planning and support to customers and employees. (essential)
• Develop operational and service levels and set reasonable expectations for customers that are based on IT policy; State and Federal requirements; technology or resource limitations; and budgetary constraints. (essential)
• Lead regular staff meetings at the team/division level in order to communicate, inform and clarify procedures, policy, management directives and performance measurements; focus is generally on month-to-month activities and changes that require complex coordination and are procedure focused. (essential)
• Routinely communicates with the Director/Vice President and others as appropriate, regarding department functions and the status of various programs, services, and financial objectives. (essential)
• Has the authority to direct and support employees daily work activities. Has the direct responsibility to undertake the following employment actions: hiring, termination, corrective action and performance reviews. Direct Reports: More than 7 Indirect Reports: None
• Assists in planning, monitoring and/or managing budget in functional area of department

Requirements:

• High School diploma or GED required
• 5-8 years related work experience required
• 3-5 years supervisory/management experience required
• Advanced technical computer skills as required for technical support specific to functional area and related systems
• Bachelor's degree preferred