Senior Customer Success Architect

Cisco is a leading technology company revolutionizing how data and infrastructure connect in the AI era. They are seeking a Senior Customer Success Architect to engage with customers, ensuring successful implementation and value realization of Cisco Isovalent Enterprise Platform software while building strong technical relationships and providing expert guidance.

Responsibilities:

• Help our customers be successful with Cisco Isovalent Enterprise Platform software: Isovalent Networking for Kubernetes (Cilium), Isovalent Runtime Security (Tetragon), Isovalent Load Balancer and others
• Engage with assigned customer accounts to accelerate their value realization by designing, implementing and guiding production rollouts
• Build deep technical relationships with key customer stakeholders and be a trusted advisor
• Conduct workshops for customers on our existing and new product capabilities
• Leverage your customer's domain knowledge to collaborate with engineering and support teams to unblock customer issues
• Help create workshops, training material, reference architectures, product documentations and any relevant artifact that would help us provide additional value to our customers, deepen their understanding of our technology and run the most reliably in production
• Be continuously passionate about technology, an expert opinion and prior experience with Open Source Software (OSS), Kubernetes and cloud providers to build enterprise grade, scaled solutions solving networking, security, and observability needs for cloud native infrastructure
• Have a hunger to learn leading technology and collaborate with world class technical talent