Software Engineer - CloudOps

Gallagher Group is a global leader in livestock management technology, and they are seeking a Software Engineer - CloudOps to support live production systems. The role involves hands-on CloudOps responsibilities, including troubleshooting AWS infrastructure and collaborating with teams to improve platform reliability.

Responsibilities:

• Provide first-line CloudOps support during US hours – respond to incidents, outages, and alerts
• Diagnose and troubleshoot AWS infrastructure (EC2, RDS, Lambda, S3, and networking)
• Implement temporary fixes to restore service, then collaborate with AU R&D to develop permanent solutions
• Proactively improve dashboards, monitoring, and observability (Grafana, CloudWatch)
• Support Customer Success by pulling operational data, improving processes, and resolving minor issues
• Contribute to Infrastructure as Code (Terraform), automation, CI/CD, and platform reliability initiatives

Requirements:

• Proven production experience with AWS cloud services
• Familiarity with monitoring and observability tools (Grafana, CloudWatch, Prometheus)
• Practical experience with Infrastructure as Code (Terraform, CloudFormation)
• Strong troubleshooting, problem-solving, and decision-making skills
• Comfort operating with incomplete information and learning quickly
• CI/CD pipeline experience (GitHub Actions, GitLab CI, Jenkins)
• Exposure to IoT, distributed systems, or edge computing
• Experience supporting operational or customer-facing teams
• Interest in automation, data pipelines, or AI-enabled workflows