Senior Staff Engineer, Systems/Applications Design

Celestica is a leader in design and manufacturing solutions, seeking a Senior Staff Engineer to join their Hardware Platform Solutions team. This role focuses on troubleshooting customer technical issues related to networking, storage, and server software, particularly with SONiC, and requires strong operational experience in managing escalations and interfacing with customers.

Responsibilities:

• Troubleshooting and resolving customer technical issues arising from Customers' networking (primarily in Switching and Network Security), storages, servers software with a focus on SONiC related issues
• Engages with customers to understand their topology and provides suggestions, answer questions, reviews configurations, troubleshoots issues
• Participate in pre-sales activities which include (but not limited to) assist Celestica’s Sales Engineers and Business Development teams
• Have a complete understanding of networking protocols that are common in a Data Center, Enterprise and Campus scenarios
• Author Application Notes or Field Alerts for consumption by the customers
• Be highly experienced in troubleshooting a wide array of network related issues
• Have an understanding of switch and router architecture
• Travel requirements may be up to 10% of the time

Requirements:

• Experience on SONiC network operating system and FRR stack is required
• Experience in designing, configuring, troubleshooting, optimizing network hardware, topologies and deployments (DC/Enterprise/Campus) is required
• Deep understanding of networking concepts, architecture, topology (Places-In-Network), network protocols including but not limited to BGP, OSPF, ISIS, VXLAN, EVPN, IGMP, DHCP, BFD, VRF, Authentication (RADIUS/TACACS), Network Management protocols, NAT, Multicast, QoS (RoCE/DSCP), ACL, ZTP, Telemetry, Monitoring/Analytics is required
• Deep understanding of Switching/Network Security/Routing hardware architecture is required
• Proficiency in Linux is required
• Must have direct customer interface experience
• Must have experience is writing technical documentation (e.g.) Application Notes, FAQs, Installation Guides, User manual, Troubleshooting Guides
• Ability to travel up to 10% of the time (both domestic and international)
• Ability to work on a rotation basis on weekends, holidays and during off business hours to coincide with North America and Europe working hours is required
• 11 to 14 years of typical experience
• Bachelor degree or consideration of an equivalent combination of education and experience
• Experience in C and scripting languages like Python/Go is a major plus