Strategic Program Manager, Retail Business Planning

TCWGlobal is seeking a Strategic Program Manager, Retail Business Planning to drive the integration and execution of Small & Medium Business initiatives within their Retail ecosystem. This strategic role requires a proactive leader to manage complex programs and foster cross-functional alignment to enhance customer and employee experiences.

Responsibilities:

• Drive the SMB program's management system, from strategic planning to action tracking
• Lead key meetings, including weekly working sessions and business cases, and support preparation of senior leadership reviews
• Maintain rigorous program documentation, including accurate trackers and professional, error-free communications
• Independently manage and triage urgent requests based on strategic priorities
• Lead the integration of SMB efforts across Retail and develop frameworks to embed program goals into workflows
• Align priorities across various teams and collaborate with cross-functional partners
• Manage program risks, dependencies, and budgets for seamless execution
• Proactively align with stakeholders on key decisions
• Articulate compelling, data/business-driven narratives to highlight program impact and influence senior leadership
• Engage technical and field teams through strategic communication and business insights

Requirements:

• 7+ years of experience in program management or management consulting, leading initiatives across complex, cross-functional teams
• Proven ability to drive alignment across diverse partner groups, including corporate and field organizations
• Ability to effectively influence senior leadership with clear articulation of strategic vision and program impact
• Strategic problem-solving skills with ability to proactively identify challenges and develop data-backed solutions
• Strong stakeholder alignment capabilities focused on business outcomes
• Ownership mindset with ability to connect disparate workstreams and drive strategic outcomes
• Executive communication skills with ability to provide strategic context in clear, concise, senior-ready formats
• Ability to effectively prioritize tasks based on high-value contributions
• Experience working with the Small & Medium Business (SMB) sector, ideally within a retail environment
• Familiarity with field sales organizations and direct-to-customer sales models
• Track record of driving discussions toward clear, actionable next steps with minimal supervision
• Experience managing complex programs in large-scale organizations