Cloud Engineer / IS Systems Engineering

Work where every moment matters. 

Every day, over 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network. 

The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization.
With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system.

Position Summary:

Hartford Healthcare’s (HHC) cloud technology is an integral part of our digital transformation strategy.  Our aim for cloud strategy is agility, efficiency, and a foundation that is integrated, scalable and sustainable.

As a Cloud Engineer, you will be responsible for contributing to the design and management of HHC’s cloud systems, applications, policies, and strategy. You will develop and modify scalable architecture to support applications and infrastructure on IaaS and PaaS platforms. You will incorporate security management and privacy requirements into cloud hardware, software, and applications. Additionally, you will maintain up-to-date and extensive knowledge of cloud products and technology.

In this role, you may work with stakeholders across the organization to evaluate cloud systems and identify appropriate solutions. You will provide second- and third-level support across all server system platforms, ensuring SLA's and KPI's are met for service recovery and order fulfillment. You should have a deep understanding of cloud networking, storage, and compute; knowledgeable with both cloud-native and cloud-hosted services; and experience operating in dynamic and complex environments. Experience with High Performance Computing (HPC) is also required. As the Cloud Engineer, you will provide the required expertise to build and operate products with reliability and resiliency while iteratively improving service levels with automation, monitoring, and alerting tools using both cloud ecosystems and various enterprise applications.

This position reports to the Manager, Systems Engineering.

Position Responsibilities:

Key Areas of Responsibility

Working independently and in collaboration with system engineers, developers, application, and security teams to architect, deploy, and maintain hybrid, multi-cloud environment (IaaS, PaaS, etc.) with consideration to application performance, uptime, security, scalability, cost optimization and business continuity.

Develop, deploy and maintain monitoring, orchestration, automation, and configuration management tools in alignment with DevSecOps strategy.

Responsible for day-to-day cloud infrastructure operational tasks such as monitoring metrics and logs, responding to alerts, and system troubleshooting, including Cloud to on-prem related system issues

Document infrastructure design, related technical procedures, operations manuals, and other best practice guidance and strategies. 

Educate and mentor others on Cloud technologies and initiatives to jointly define, document, and enforce cloud architecture best practices; availability, redundancy schemes, performance, disaster recovery based on business unit requirements.

Working Relationships:

This Job Reports To (Job Title): Manager, Systems Engineering

Requirements and Specifications:

Education

·        Minimum: Bachelor's Degree in Information Technology or Computer Science OR the equivalent of 5 years of relevant work experience.

·        Preferred: Bachelor’s degree in Computer Science, Information Technology, or related field.

Experience

·        Minimum:

o   3 years of experience in the field of cloud computing.

o   5+ years of core systems engineering experience.

o   3+ years working with API's/IaC/Scripting to interconnect various applications and build workflows to provide efficient user lifecycle management.

o   Windows and Linux operating systems in a server environment.

o   Experience with third-party tools, such as Docker, Kubernetes, Snowflake and Ansible.

·        Preferred:

o   5+ years of experience in the field of cloud computing, specifically with Google Cloud Platform.

o   6-10 years of core systems engineering experience.

o   3+ years creating API's/IaC/Scripting to interconnect various applications and build workflows to provide efficient user lifecycle management.

o   Windows and Linux operating systems in a server environment.

o   Terraform

o   Experience with third-party tools, such as Docker, Kubernetes, Google Cloud, Snowflake and Ansible.

Licensure, Certification, Registration

·        Minimum: Professional Cloud Technical certification (Azure, AWS or GCP)

·        Preferred:

o   Professional Cloud Advanced Technical certification (Azure, AWS or GCP)

o   VMware Certified Advanced Professional (VCAP)

o   Microsoft MCSE Server 2016

Language Skills

·        English

Knowledge, Skills and Ability Requirements 

·        Excellent communication skills with emphasis on the ability to communicate effectively through clear, concise delivery coupled with listening attentively, valuing others’ perspectives, creating open dialogue in own areas of influence, and effectively conveying technical information to non-technical personnel.

·        Good writing skills with the ability to write with accuracy, simplicity, and completeness while providing an appropriate level of detail for the intended audience.

·        Ability to gain the confidence and trust of others through principled business ethics, high integrity, follow-through on commitments, and adherence to procedures. 

·        Ability to establish relationships that enhance cooperation and collaboration.

·        Ability to work in a remote team environment. Self-driven, organized and motivated to deliver results.

·        Ability to work independently and collaboratively under minimal supervision.

·        Ability to organize and facilitate planning and demonstrations.

·        Ability to work under pressure and stressful situations.

·        Ability to trouble-shoot problems of diverse scope and complexity ranging from moderate to substantial.

·        Exercises independent judgment and decision-making, trouble-shooting diverse and complex issues ranging from moderate to substantial.

·        Expert level knowledge of macOS and Windows operating systems.

·        In-depth knowledge of various IT systems including email, identity, system monitoring, and device management

·        Experience with High Performance Computing (HPC)

·        Participates in on-call rotation

·        Possess a strong attention to detail.

·        Possess strong organizational, analytical, and critical-thinking skills as well as a drive for continuous improvement.

·        Proficiency with recognizing, mitigating, and assessing probability of risks.

·        Proficiency with Microsoft productivity applications including: Outlook, Excel, Word, Visio, PowerPoint.  You should be well-versed in performing data extracts, imports, exports, merges, lookups, graphing/charting, and formatting.

·        Working knowledge and Background in meeting security compliance such as HIPAA, HiTrust, ISO, and PCI

·        Ability to travel occasionally as required. Typical travel to Farmington, CT home office quarterly.

·        Work from home requirements:

o   Reliable internet. A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.

o   A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.