Appian Business Analyst

Nuvitek is a systems integrator and technology service provider dedicated to improving customer performance through technological innovation. They are seeking a Senior Business Analyst – Appian to align business objectives with the ServiceNow platform, ensuring effective implementation and collaboration across teams.

Responsibilities:

• Collaborate with business stakeholders, delivery teams, and product owners to gather, analyze, and document detailed business and technical requirements specific to ServiceNow implementations
• Translate business needs into well-defined user stories and acceptance criteria, supporting the development of scalable and maintainable ServiceNow solutions
• Act as a liaison between business users and technical teams, ensuring clear understanding of ServiceNow functionality and constraints
• Support ServiceNow platform configuration and enhancement efforts across modules such as PSDS, CSM, or others
• Conduct gap analyses and make recommendations to optimize workflows, automation opportunities, and user experiences within ServiceNow
• Support solution design sessions, stakeholder demos, and User Acceptance Testing (UAT)
• Ensure alignment with ServiceNow best practices and federal IT compliance standards
• Assist in managing backlogs, sprint planning, and Agile ceremonies in collaboration with Scrum Masters and delivery leads

Requirements:

• Bachelor's degree in Information Technology, Business, or related field
• 5+ years of experience as a Business Analyst, including 3+ years of hands-on experience with Appian implementations in complex enterprise environments
• Proven experience leading requirements gathering, stakeholder engagement, and backlog refinement across multiple Appian modules
• Strong knowledge of Agile delivery methodologies; experience participating in and facilitating Agile ceremonies
• Ability to create detailed user stories, process flows, data mappings, and functional specs aligned with Appian capabilities
• Working knowledge of Appian scripting (e.g., business rules, client scripts, UI policies) and data models; ability to partner effectively with developers and architects
• Demonstrated ability to work independently and lead discussions with cross-functional teams, including clients, developers, and project managers
• Excellent written and verbal communication skills, with experience presenting to both technical and executive audiences
• Experience supporting pre-sales, solution design, and roadmap planning
• Familiarity with federal IT environments and compliance/security requirements
• Appian certification