Nuvitek is a systems integrator and technology service provider dedicated to improving customer performance through technological innovation. They are seeking a Senior Business Analyst – Appian to align business objectives with the ServiceNow platform, ensuring effective implementation and collaboration across teams.
Responsibilities:
- Collaborate with business stakeholders, delivery teams, and product owners to gather, analyze, and document detailed business and technical requirements specific to ServiceNow implementations
- Translate business needs into well-defined user stories and acceptance criteria, supporting the development of scalable and maintainable ServiceNow solutions
- Act as a liaison between business users and technical teams, ensuring clear understanding of ServiceNow functionality and constraints
- Support ServiceNow platform configuration and enhancement efforts across modules such as PSDS, CSM, or others
- Conduct gap analyses and make recommendations to optimize workflows, automation opportunities, and user experiences within ServiceNow
- Support solution design sessions, stakeholder demos, and User Acceptance Testing (UAT)
- Ensure alignment with ServiceNow best practices and federal IT compliance standards
- Assist in managing backlogs, sprint planning, and Agile ceremonies in collaboration with Scrum Masters and delivery leads
Requirements:
- Bachelor's degree in Information Technology, Business, or related field
- 5+ years of experience as a Business Analyst, including 3+ years of hands-on experience with Appian implementations in complex enterprise environments
- Proven experience leading requirements gathering, stakeholder engagement, and backlog refinement across multiple Appian modules
- Strong knowledge of Agile delivery methodologies; experience participating in and facilitating Agile ceremonies
- Ability to create detailed user stories, process flows, data mappings, and functional specs aligned with Appian capabilities
- Working knowledge of Appian scripting (e.g., business rules, client scripts, UI policies) and data models; ability to partner effectively with developers and architects
- Demonstrated ability to work independently and lead discussions with cross-functional teams, including clients, developers, and project managers
- Excellent written and verbal communication skills, with experience presenting to both technical and executive audiences
- Experience supporting pre-sales, solution design, and roadmap planning
- Familiarity with federal IT environments and compliance/security requirements
- Appian certification